eGain Corporation

Overview

eGain Corporation is a technology company based in Sunnyvale, California, that specializes in AI-powered customer engagement and service software. Founded in 1997, it offers a cloud-based SaaS platform designed to enhance customer interactions and improve agent productivity through intelligent knowledge management and omnichannel solutions.

The business provides a range of AI-driven software products such as the eGain Knowledge Hub, eGain AssistGPT, eGain Conversation Hub, and eGain Analytics Hub, equipping organizations with robust tools to automate and centralize knowledge, manage digital interactions, and optimize service operations. In addition to software, professional services like consulting, implementation, training, and managed services are offered to ensure customer success. Serving banking, healthcare, retail, and telecommunications, eGain caters to Fortune 500 companies and mid-market businesses, maintaining a focus on innovation and AI-driven knowledge automation in customer engagement.

Basic Information

Contact Details

• Phone: +1 408-636-4500
• Website: egain.com
• LinkedIn: linkedin.com/company/egain-corporation

Key Focus Areas & Initiatives

• Customer service software
• Knowledge management software
• Contact center software
• Web selfservice software
• Customer engagement
• Customer experience
• Web selfservice
• Analytics
• Customer support software
• Digital engagement
• Artificial intelligence
• Computer software: prepackaged software
• Technology
• Software development
• Information technology & services

Technologies Used

• Avaya
• Gmail
• Google Apps
• Leadfeeder
• Microsoft Office 365
• Outlook
• Route 53

Affiliated Organizations & Regional Branches