eGain Corporation | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
eGain Corporation is a technology company based in Sunnyvale, California, that specializes in AI-powered customer engagement and service software. Founded in 1997, it offers a cloud-based SaaS platform designed to enhance customer interactions and improve agent productivity through intelligent knowledge management and omnichannel solutions.
The business provides a range of AI-driven software products such as the eGain Knowledge Hub, eGain AssistGPT, eGain Conversation Hub, and eGain Analytics Hub, equipping organizations with robust tools to automate and centralize knowledge, manage digital interactions, and optimize service operations. In addition to software, professional services like consulting, implementation, training, and managed services are offered to ensure customer success. Serving banking, healthcare, retail, and telecommunications, eGain caters to Fortune 500 companies and mid-market businesses, maintaining a focus on innovation and AI-driven knowledge automation in customer engagement.
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