Domestic & General

Overview

Domestic & General (D&G) is a British insurance and appliance care provider established in 1912. The company specializes in protection plans, warranties, and repair services for household appliances and products. With its headquarters in Wimbledon, London, it operates in 12 markets, including the UK, Europe, Australia, and the US, serving over 6.8 million customers.

D&G offers services that include coverage for kitchen appliances, heating systems, plumbing, and electrical products, emphasizing a "fix first" approach under its Repair & Care plans. The company focuses on sustainability and digital solutions, providing subscription-based care with online policy management. Partnerships with leading manufacturers and retailers enhance customer experiences and drive growth in appliance protection services.

Basic Information

Contact Details

• Phone: +44 333 000 4966
• Website: domesticandgeneral.com
• LinkedIn: linkedin.com/company/domestic-&general

Key Focus Areas & Initiatives

• Employee management
• Digital insurance
• Appliance support network
• Service delivery
• Global operations
• Market leadership
• Digital transformation
• Heat pump protection
• TV and audio insurance
• Repair services
• Appliance warranty solutions
• Appliance support
• Customer service
• Digital insurance platform
• Appliance breakdown cover
• Home appliance warranty
• Regional coverage
• Heating and plumbing
• Customer portal
• Home protection
• Technological innovation
• Technological adoption
• Repair logistics
• Regional appliance coverage
• Market expansion
• Appliance repair logistics
• Customer engagement
• Warranty management software
• Product lifecycle management
• Appliance warranty
• Digital claims management
• Regional markets
• Private equity ownership
• Electrical insurance
• Breakdown cover
• Appliance repair
• Maintenance services
• Product coverage
• Appliance lifecycle support
• Insurance
• Acquisition strategy
• Corporate sponsorship
• Home appliance servicing
• Service automation
• Product longevity
• Appliance care
• Appliance repair technology
• Plumbing and drainage insurance
• Sustainability
• Consumer support
• B2B
• E-commerce
• Warranty services
• Home repair services
• Partner programs
• Appliance protection
• Service expansion
• Sponsorships
• Customer management
• Insurance agencies and brokerages
• Appliance service innovation
• Repair technicians
• Global insurance
• Consumer services
• B2C
• Home safety
• Service innovation
• Appliance repair network
• Product protection plans
• Private equity investment
• Product insurance
• Long-term appliance care
• Services
• Consumer protection
• Home appliance insurance
• Service network
• D2C
• Plumbing services
• Insurance services
• Revenue scale
• Manufacturer partnerships
• Customer experience
• Appliance manufacturer partnerships
• Long history
• Repair and maintenance
• Home safety coverage
• Consumer electronics insurance
• Market diversification
• Appliance protection policies
• Warranty management
• Repair care services
• Appliance service provider
• Household appliances
• Event sponsorship
• Market growth
• Customer retention
• Appliance maintenance plans
• Service quality
• Insurance claims processing
• Digital policy management
• Appliance repair services
• Market presence
• Environmental services
• Renewables & environment
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Insurance agencies & brokerages
• Repair & maintenance

Technologies Used

• AI
• AddThis
• Adobe Marketing Cloud
• Air
• Amazon AWS
• Amazon CloudFront
• Amazon SES
• Atlassian Cloud
• Autopilot
• Bing Ads
• Bootstrap Framework
• Citrix
• CrowdStrike
• Databricks
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• GoToAssist (FASTchat)
• Google AdWords Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Maps
• Google Maps (Non Paid Users)
• Google Tag Manager
• Hubspot
• IBM Cognos Analytics
• Ivanti
• Jamf
• LivePerson Monitor
• Looker Studio
• Micro Focus Universal CMDB
• Microsoft 365
• Microsoft Application Insights
• Microsoft Azure Monitor
• Microsoft Endpoint Manager
• Microsoft Intune Enterprise Application Management
• Microsoft Office 365
• Microsoft PowerPoint
• Microsoft PowerShell
• Microsoft SQL Server Reporting Services
• Microsoft Sharepoint
• Microsoft System Center Configuration Manager
• Microsoft Teams
• Microsoft Teams Rooms
• Microsoft Windows Server 2012
• Mimecast
• Mobile Friendly
• OneTrust
• Optimizely
• Outlook
• PowerBI Tiles
• Rapid7
• Remote
• ResponseTap
• Route 53
• SQL
• SendInBlue
• ServiceNow
• SessionCam
• Shiny
• Slack
• Tableau
• Taboola
• Tor
• Trustpilot
• Twitter Advertising
• WP Engine
• WebOffice
• Workday
• Zscaler
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Domestic & General - Deutschland
• DGI Europe | Ventures
• Nana Academy