Dialpad

Overview

Dialpad is a cloud-based communications company founded in 2011, originally launched as UberConference before rebranding in 2012. Headquartered in San Ramon, California, it offers a Unified Communications as a Service (UCaaS) platform that integrates voice, messaging, and meetings into a single AI-powered workspace. The platform is designed to enhance collaboration and customer support for businesses across various industries, including education, healthcare, and technology.

The company’s product portfolio includes a unified communications platform, cloud contact center solutions, VoIP phone systems, and AI-powered customer intelligence features. With a focus on innovation, Dialpad aims to transform how teams work by providing seamless, secure, and scalable tools that enable productivity from anywhere. The organization emphasizes values such as collaboration, integrity, and inclusivity in its workplace culture.

Basic Information

Contact Details

• Phone: +1 415-469-1690
• Website: dialpad.com
• LinkedIn: linkedin.com/company/dialpad

Key Focus Areas & Initiatives

• Unified communications platform
• Cloud contact center solutions
• VoIP phone systems
• AI-powered customer intelligence features
• AI-driven customer sentiment detection
• Collaboration and remote work tools
• Business intelligence and analytics
• Enterprise communication and productivity solutions
• AI-enabled agent training and performance tracking
• Customer engagement and experience management
• Omnichannel communication and support
• Secure and scalable cloud infrastructure

Technologies Used

• AI
• AT Internet
• Adobe Media Optimizer
• Amazon SES
• Atlassian Cloud
• Avaya
• Backbone JS Library
• Bing Ads
• Bizible
• Bootstrap Framework
• Braintree
• Cedexis Radar
• CloudFlare CDN
• CloudFlare Hosting
• Dialpad
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• FullStory
• Gmail
• Google AdWords Conversion
• Google Analytics
• Google Analytics Ecommerce Tracking
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Tag Manager
• Gravity Forms
• Greenhouse.io
• HasOffers
• Hotjar
• IBM Websphere
• Linkedin Marketing Solutions
• Magento
• Marketo
• Microsoft Office 365
• Mixpanel
• Mobile Friendly
• Multilingual
• OneTrust
• Optimizely
• React Redux
• Remote
• Route 53
• Sage Intacct
• Salesforce
• Scene7
• Segment.io
• Sift Science
• Simpli.fi
• Sophos
• Taboola Newsroom
• Typekit
• Unbounce
• Vagaro
• Vimeo
• Vonage
• VueJS
• Wistia
• WordPress.org
• Workday Recruit
• YouTube
• Zendesk
• iTunes
• reCAPTCHA

Affiliated Organizations & Regional Branches

• TalkIQ
• Koopid
• Kare Knowledgeware
• Surfboard (now Dialpad WFM)
• Highfive Technologies, Inc.