Contact Center Compliance

Overview

Contact Center Compliance is a California-based company that specializes in cloud-based compliance solutions for businesses, particularly in the call center sector. With over 20 years of experience, the company has performed more than 70 billion phone number scrubs, focusing on helping clients adhere to the National Do Not Call (DNC) registry and Telephone Consumer Protection Act (TCPA) regulations. Their innovative software and data services aim to mitigate legal risks and enhance operational efficiency.

The company offers a comprehensive suite of compliance products, including DNCScrub®, Litigator Scrub®, and TCPA Reassigned ID&sm;, among others. These tools help businesses manage compliance challenges, improve data quality, and ensure responsible marketing practices. The organization integrates seamlessly with popular dialing platforms, providing reliable solutions with guaranteed uptime. They serve a diverse range of industries that rely on telemarketing and customer outreach, tailoring their services to meet the unique needs of each client. Headquartered in Santa Rosa, California, the company is recognized for its expertise in TCPA and DNC risk management.

Basic Information

Contact Details

• Phone: +1 866-362-5478
• Website: dnc.com
• LinkedIn: linkedin.com/company/contact-center-compliance
• Facebook: facebook.com/DNCScrub
• Twitter: twitter.com/DNCScrub

Key Focus Areas & Initiatives

• TCPA compliance
• Telemarketing compliance
• Do Not Call compliance
• Data enhancement products
• Compliance training
• Reassigned number detection
• Automated dialer compliance
• Compliance summits & events
• SMS/text compliance & marketing
• Litigator suppression & identification
• Business relationship management
• IT services & consulting
• Automated list scrubbing
• Consumer insights & data scoring
• Spam call mitigation & detection
• Lead scoring
• Phone matching & verification
• Call center compliance services
• API integration with CRM platforms
• Risk assessment, reporting, and dashboards
• Enterprise security protocols
• Outbound call compliance & monitoring
• Data enhancement & appending
• Caller ID management & branding
• Litigation defense & risk mitigation
• Regulatory guide and adherence
• Call deliverability and blocking prevention
• Opt-in and opt-out management
• Fraud detection and prevention
• Legal & regulatory consulting
• Consumer consent tracking
• Compliance automation

Technologies Used

• AI
• ASP.NET
• CallRail
• DoubleClick
• DoubleClick Conversion
• Drupal
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hubspot
• Mailchimp Mandrill
• Micro
• Microsoft Office 365
• Microsoft-IIS
• Mobile Friendly
• Outlook
• Rackspace MailGun
• Remote
• Typekit
• Visual Website Optimizer
• Zendesk

Affiliated Organizations & Regional Branches