ClearFeed

Overview

ClearFeed is an AI-powered conversational support platform founded in 2021 and headquartered in Bengaluru, India. The company enhances Slack and Microsoft Teams by creating centralized hubs for customer support, employee helpdesks, IT, engineering, and sales operations. ClearFeed integrates AI to streamline and automate requests across departments, helping organizations improve efficiency and collaboration.

The platform offers omni-channel support, unifying requests from various sources like Slack, Email, and Web Chat. Key features include a ticketing system, GPT-powered answers that resolve a significant portion of queries, and AI-driven triage channels for prioritizing requests. ClearFeed provides automated workflows and integrates with popular tools such as Zendesk, Jira, and Salesforce, turning unstructured chat data into actionable insights and promoting rapid response and innovation.

Basic Information

Contact Details

• Website: clearfeed.ai
• LinkedIn: linkedin.com/company/clearfeed

Key Focus Areas & Initiatives

• AI-powered conversational support
• Omni-channel support integration
• Ticketing and request management systems
• GPT-powered automated answers
• AI-driven triage and prioritization
• Automated support workflows
• Unstructured chat data analysis
• Slack and Microsoft Teams enhancement
• Customer support analytics
• Integrations with Zendesk, Jira, Salesforce
• Support workflow optimization
• Rapid response and innovation

Technologies Used

• AI
• Amazon SES
• Bing Ads
• Cloudflare DNS
• Gmail
• Google Apps
• Google Font API
• Google Publisher Tag (GPT)
• Google Tag Manager
• Helpscout
• Hotjar
• Hubspot
• Jira
• Linkedin Marketing Solutions
• Microsoft Office 365
• Microsoft Teams
• Mobile Friendly
• Nestjs
• PostgreSQL
• Remote
• Salesforce
• Slack
• Twitter Advertising
• Webflow
• Xamarin
• Zendesk
• reCAPTCHA

Affiliated Organizations & Regional Branches