Citizens Property Insurance Corporation

Overview

Citizens Property Insurance Corporation is a not-for-profit government entity created by the Florida Legislature in 2002. As Florida's insurer of last resort, it provides property insurance to homeowners and businesses unable to secure coverage in the private market. Headquartered in Tallahassee, it was established through the merger of two associations to streamline windstorm and property insurance in high-risk areas.

Designed to support Florida residents, Citizens promotes a healthy property insurance market with innovation and accessible service. It offers coverage options such as windstorm and homeowners' policies, especially for regions prone to hurricanes and other risks. Policyholders benefit from convenient claim management online or by phone, and the organization continues to adapt to market changes while protecting those in need.

Basic Information

Contact Details

• Phone: +1 866-411-2742
• Website: citizensfla.com
• LinkedIn: linkedin.com/company/citizens-property-insurance

Key Focus Areas & Initiatives

• Property insurer of last resort for Florida residents
• Florida flood policies and hurricane risk coverage
• Market stabilization measures and insurance reserves
• Claim investigations and policyholder support services
• Insurance depopulation and high-risk property coverage
• Disaster preparedness insurance and response
• Regulatory compliance and insurance market reforms
• Risk assessment and mitigation strategies
• Online policy management and customer service
• Affordable insurance and rate regulation

Technologies Used

• AI
• Cornerstone On Demand
• Facebook Login (Connect)
• Facebook Widget
• Google Analytics
• Google Tag Manager
• Liferay
• Microsoft Azure Hosting
• Microsoft Office 365
• Mobile Friendly
• Outlook
• Salesforce
• Sendgrid
• ServiceNow
• Slack
• reCAPTCHA

Affiliated Organizations & Regional Branches