Changi Airport Group

Overview

Changi Airport Group (CAG) is a Singapore-based airport operator established on June 16, 2009. It manages Changi Airport, one of the busiest airports globally, and Seletar Airport. CAG plays a vital role in Singapore's economy, connecting over 120 cities worldwide through more than 100 airlines and handling millions of passengers and significant cargo volumes.

CAG oversees various airport functions, including operations, management, air hub development, and commercial activities such as retail and dining. The airport features Jewel Changi Airport, a lifestyle destination with over 550 retail and food and beverage outlets. Additionally, CAG invests in and manages foreign airports through its subsidiary, Changi Airports International, extending its operational model internationally.

Basic Information

Contact Details

• Phone: +65 6595 6868
• Website: changiairport.com
• LinkedIn: linkedin.com/company/changiairportgroup

Key Focus Areas & Initiatives

• airport management
• air hub development
• commercial
• airport emergency services
• engineering
• infrastructure development
• aviation & aerospace component manufacturing
• airport technology
• automated check-in
• airport service quality
• airport growth strategy
• mobile apps for airports
• data analytics
• capacity planning
• airport innovation
• airports and aviation
• real-time passenger data
• automated customer service
• airport operational excellence
• airport operations
• ai passenger journey
• airport infrastructure development
• automated boarding gates
• smart retail spaces
• passenger experience
• commercial activities
• retail outlets
• security systems
• ai-driven security
• airport digital transformation
• personalized passenger services
• real-time analytics
• big data analytics
• digital services
• future expansion
• airport facilities
• digital transformation in airports
• airport infrastructure
• smart airport logistics
• digital signage
• cloud computing
• personalized travel experience
• self-service kiosks
• safety and security
• iot in airports
• future airport infrastructure
• biometric identification
• ai in airport operations
• airport security
• passenger engagement
• jewel changi airport
• ai-powered systems
• airport automation solutions
• airport branding
• integrated airport management
• airport capacity expansion
• real estate development
• airport sustainability
• passenger services
• global airport management
• air traffic management
• airport strategic planning
• sustainability initiatives
• contactless services
• automated boarding
• emergency services
• smart airport
• automated surveillance
• retail and shopping centers
• retail leasing
• airport community engagement
• smart security
• automated security screening
• automated check-in kiosks
• smart security systems
• digital passenger services
• technology and data analytics
• data-driven decision making
• terminal development
• technology integration
• automated cleaning systems
• iot-enabled airport systems
• automated baggage handling
• international investments
• airport safety
• retail and dining
• airline partnerships
• airport awards
• automation technology
• customer engagement
• airport logistics
• digital passenger journey
• airport customer experience
• ai automation
• smart retail
• changi airport
• flight information
• arrival guide
• departure guide
• transiting services
• baggage handling
• customer service
• airport amenities
• lounge access
• dining options
• shopping concierge
• event planning
• corporate services
• membership benefits
• travel tips
• parking services
• lost baggage assistance
• health and wellness services
• digital travel services
• transit hotels
• pay-per-use lounges
• immersive experiences
• tax refund services
• free tours
• transportation options
• security screening
• fast check-in
• family-friendly travel
• special assistance
• visa-free transit
• freight services
• customs declaration
• passenger meeting services
• sustainable practices
• experience rewards
• community engagement
• intuitive app services
• promotions and events
• luxury concierge
• scheduled transportation protocols
• learning journeys
• cultural engagement at airports
• lifestyle shopping experiences
• exclusive events for members
• multi-dimensional lifestyle destination
• b2b
• b2c
• e-commerce
• distribution
• enterprise software
• enterprises
• computer software
• information technology & services
• events services
• consumer internet
• consumers
• internet

Technologies Used

• ABB Robotics
• AC500 PLC
• AI
• ANGEL LMS
• API Gateway
• AWS Trusted Advisor
• AdapTV
• AddThis
• Adobe Analytics
• Adobe CQ
• Adobe Marketing Cloud
• Adobe Media Optimizer
• Adobe TestAndTarget
• Air
• Akamai CDN Solutions
• Amazon AWS
• Amazon CloudWatch
• Amazon EC2
• Amazon Kinesis
• Amazon S3
• Amazon SES
• Amazon Simple Queue Service (SQS)
• Amazon Virtual Private Cloud (Amazon VPC)
• Amazon Web Services (AWS)
• Apache
• AppNexus
• Atlassian Cloud
• Autodesk BIM Collaborate
• Automic Automation
• Azure Data Lake Storage
• Backbone JS Library
• Board
• Bootstrap Framework
• C#
• ChatBot
• Cornerstone HR
• Criteo
• Cross Pixel Media
• Data Analytics
• DoubleClick
• DoubleClick Floodlight
• Facebook Comments
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gem
• Gigya
• Gigya Registration
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Cloud Platform
• Google Font API
• Google Play
• Google Tag Manager
• Grafana
• Kubernetes
• Lambda Cloud
• Linkedin Marketing Solutions
• Mailchimp Mandrill
• MicroStrategy
• Microsoft 365
• Microsoft Active Directory Federation Services
• Microsoft Advanced Group Policy Management
• Microsoft Fabric
• Microsoft Office
• Microsoft Office 365
• Microsoft Power Apps
• Microsoft Project
• Moat
• Mobile Friendly
• NLP
• Netlify
• New Relic
• Omniture (Adobe)
• OpenCV
• Outlook
• Outsystems
• PEO
• Perforce Visualization
• PowerBI Tiles
• Prometheus
• Prosci
• Python
• Qualtrics
• Rackspace MailGun
• React Redux
• Route 53
• SAP SuccessFactors
• SES
• SNS
• Salesforce
• Salesforce Service Cloud
• Scene7
• Sendgrid
• ServiceNow
• Simulink
• Slack
• Sojern
• SparkPost
• SuccessFactors (SAP)
• TSYS
• Tableau
• Taboola Newsroom
• TapClicks
• Terraform
• The Trade Desk
• VueJS
• Wider Planet
• YouTube
• cPanel
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Jewel Changi Airport