CareXM

Overview

CareXM is a healthcare software company focused on clinical triage, virtual care coordination, and patient communication solutions. The company operates a cloud-based, HIPAA-compliant customer experience management platform designed to efficiently manage patient and family calls.

Its aim is to enhance care experiences for patients, families, and caregivers by shifting healthcare from reactive to proactive prevention. Offerings include nurse triage services supported by US-based licensed nurses, patient engagement tools, a 24/7 medical answering service, and an AI-powered decision assistance tool. The platform is compatible with major EMR systems and supports real-time patient record access, serving care settings such as hospice, home health, and hospitals.

Basic Information

Contact Details

• Phone: +1 866-256-1499
• Website: carexm.com
• LinkedIn: linkedin.com/company/carexm

Key Focus Areas & Initiatives

• Afterhours triage
• Medical answering service
• Healthcare technology
• Telehealth
• Hospice
• Patient engagement
• Home health
• Value based care
• Care coordination
• Reduce nurse burnout
• Improve CAHPS scores
• Better patient outcomes
• Clinician experience
• Patient experience
• Proactive symptom management
• Healthcare services
• Consulting
• Care quality improvement
• Call routing
• Outbound communication
• Hospice care support
• Clinical analytics
• Remote patient monitoring
• Nurse triage
• Home healthcare
• Care plan adherence tools
• EMR-compatible triage
• AI-powered decision assistance
• HIPAA-compliant platform
• Care management
• Virtual care
• Clinical triage
• Cost reduction
• Virtual touchpoints
• Healthcare data analytics
• Virtual visit scheduling
• Ambulance services
• Virtual care coordination
• Care team collaboration
• Home health support
• Clinician support
• Patient communication
• Health IT
• Medication reminders
• Proactive outreach
• B2B
• Licensed RNs
• Operational efficiency
• 24/7 coverage
• Hospice care
• Home-based care
• Healthcare support
• Patient satisfaction
• Real-time access
• Medical answering
• Care support
• Call escalation
• Medical staffing
• AI decision support
• Care plan adherence
• Patient experience enhancement
• EMR integration
• Health, wellness & fitness
• Medical practice

Technologies Used

• AI
• Amazon AWS
• Android
• CrazyEgg
• Electron
• Freshdesk
• Google Analytics
• Google Font API
• Google Tag Manager
• Gravity Forms
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Nginx
• ON24
• Outlook
• Pardot
• Remote
• Salesforce
• Sendgrid
• Slack
• Typekit
• Viewpoint
• VueJS
• WP Engine
• Windows 11
• WordPress.org
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Touchpointcare: touchpointcare.net
• TouchPointCare