Birdeye

Overview

Birdeye is a leading Agentic Marketing Platform designed specifically for multi-location brands. Founded in 2013 by former employees of Google, Yahoo, Amazon, and Cisco, the company supports over 200,000 businesses globally. It operates on a "Service-as-a-Software" model, integrating AI agents with expert support to streamline customer data and drive measurable business outcomes.

The platform features a range of intelligent AI agents that automate various marketing workflows. These include tools for responding to reviews, publishing social content, engaging with customers, generating leads, optimizing search visibility, and improving online listings. The platform also offers a metric for assessing multi-location business performance, alongside features for capturing customer feedback and providing actionable insights. It is tailored for businesses with multiple locations, catering to SMEs as well as larger organizations, and aims to expand its reach to 1 million businesses and 1 billion consumers, enhancing brand performance across locations.

Basic Information

Contact Details

• Phone: +1 800-561-3357
• Website: birdeye.com
• LinkedIn: linkedin.com/company/birdeye

Key Focus Areas & Initiatives

• Online reputation software
• Social media software
• Listing management software
• Local SEO software
• Review management
• Digital customer messaging
• Webchat
• Referral software
• Customer advocacy software
• Survey software
• Customer feedback software
• Customer experience management
• Competitor benchmarking
• Local marketing
• Marketing agency whitelabeled software
• Digital payments platform
• AIGenerated social media software
• Software development
• Customer retention
• AI-driven customer insights
• Customer review sharing
• Multi-platform review management
• Review response automation
• Services
• Multi-location management
• Customer review monitoring
• Social media management
• AI for customer sentiment benchmarking
• AI chatbots
• Customer review collection tools
• AI for multi-location brands
• Real estate
• Reputation monitoring tools
• AI for brand reputation enhancement
• Customer feedback
• AI for brand visibility
• Reputation management
• AI for reputation score improvement
• AI for review sentiment analysis
• Reputation benchmarking
• Online reputation
• AI automation
• Customer feedback analysis
• Customer feedback automation
• AI for local SEO ranking
• Customer experience platform
• AI for review monitoring across platforms
• Online presence
• AI agents
• Local search optimization
• Automated reputation repair
• Review monitoring
• AI for social media content automation
• Digital marketing
• Business growth automation
• Customer engagement platforms
• AI-driven review marketing
• Customer insights
• Local SEO
• AI for local business
• AI for review response efficiency
• AI content creation
• Local SEO optimization
• AI for customer feedback insights
• Business intelligence
• Automotive
• Reputation score tracking
• Review response templates
• Marketing automation
• Reputation score
• Brand reputation monitoring
• Self storage
• Automation
• Healthcare
• B2B
• Automated review requests
• Digital transformation
• Reputation analytics
• AI-powered social media tools
• AI for local search dominance
• Business listing management
• AI-driven marketing
• Digital payments
• Customer engagement
• Review generation
• AI for review response personalization
• Customer experience
• Reputation analytics tools
• Review management software
• AI for review request campaigns
• AI for competitor analysis
• AI for reputation benchmarking
• Customer feedback surveys
• AI-powered reputation management
• Hospitality
• AI for local business visibility
• Brand voice AI customization
• AI for customer feedback collection
• Online reputation management
• Review sharing
• Legal
• AI content drafting
• Customer review analysis
• Customer sentiment benchmarking
• AI for customer retention
• Social media scheduling
• AI for review response automation
• AI for reputation analytics and insights
• Reputation analytics dashboards
• Social media automation
• Autonomous marketing agents
• AI content optimization
• AI for multi-location review management
• Review request automation
• Reputation benchmarking tools
• AI for social media engagement
• Multi-location marketing
• Customer sentiment analysis
• Retail
• Brand reputation
• AI marketing
• Customer engagement tools
• Hyperlocal reputation management
• Sentiment analysis
• AI-powered insights
• Finance
• Management consulting services
• AI-driven marketing automation
• Customer acquisition
• Review response automation tools
• AI for reputation score optimization
• API integrations
• Customer sentiment benchmarking tools
• AI for review generation and sharing
• Customer feedback collection
• AI-powered marketing
• Feedback analysis
• Business listings management
• Customer messaging
• Chatbot integration
• Automated reviews
• Referral marketing
• Engagement tracking
• Customer interaction tools
• Social post scheduling
• Actionable insights
• Role of reviews
• Benchmarking against competitors
• Service ticketing
• Google My Business integration
• NPS surveys
• CSAT surveys
• Lead conversion
• Analytics dashboard
• Business growth tools
• User-generated content
• Customer retention strategies
• Cloud-based solutions
• CRM integrations
• Improved search rankings
• Reputation enhancement
• Customer trust
• Feedback loops
• Communication channels
• AI tools for businesses
• Social proof
• Online visibility
• Customer loyalty
• Brand advocacy
• Digital customer experience
• Real-time feedback
• Data-driven marketing
• Information technology & services
• Marketing & advertising
• Search marketing
• Marketing
• Analytics
• SaaS
• Computer software
• Enterprise software
• Enterprises
• Health care
• Health, wellness & fitness
• Hospital & health care
• Leisure, travel & tourism
• Financial services
• SEO

Technologies Used

• ADP
• AWS Transfer for SFTP
• AWS Trusted Advisor
• Adobe Media Optimizer
• Amadesa
• Amazon AWS
• Amazon SES
• Azure Virtual Machines
• Backbone JS Library
• Bing Ads
• Cedexis Radar
• Cisco VPN
• CustomerLobby
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Drift
• Dropbox
• FUSION
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Analytics Ecommerce Tracking
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Maps (Non Paid Users)
• Google Play
• Google Plus
• Google Tag Manager
• HeapAnalytics
• Hotjar
• Hubspot
• IBM ILOG CPLEX Optimization Studio
• Intercom
• JQuery 2.1.1
• Kandji
• Linkedin Marketing Solutions
• LiveRamp
• Marketo
• Microsoft Intune Enterprise Application Management
• Microsoft Office 365
• Microsoft Windows Server 2012
• Mobile Friendly
• New Relic
• Olark
• Optimonk
• Oracle SPF
• Paylocity
• Pipedrive
• Python
• Rackspace MailGun
• Rapid7 InsightVM
• Recurly
• Reviews
• Route 53
• SQL
• SalesLoft
• Salesforce
• Sendgrid
• Siemens SIMATIC S7
• Slack
• Stripe
• Tableau
• Tor
• Twitter Advertising
• Vagaro
• Vimeo
• Visual Website Optimizer
• VueJS
• WordPress.org
• YouTube
• dmarcian
• iTunes

Affiliated Organizations & Regional Branches

• Birdeye Australia