Assembled | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Analytics & Tracking
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Keywords & Focus Areas
Assembled
Overview
Assembled is a technology company based in California that specializes in AI-powered support operations and workforce management software. The focus is on helping customer support teams scale efficiently while delivering exceptional service. By leveraging modern technology, the company addresses operational challenges in customer support, allowing teams to concentrate on tasks that require human judgment and decision-making.
Its support operations platform combines workforce management with AI-driven issue resolution, offering tools for forecasting support demand, scheduling agents, and tracking metrics in real time. The solutions enable seamless omnichannel support across various communication platforms, providing a unified view of staffing and performance. Notable clients such as Etsy, Robinhood, and Stripe trust Assembled to optimize their customer support operations.
Basic Information
| Industry | information technology & services, internet |
|---|---|
| Founded | 2018 |
| Revenue | 9.5M |
| Headquarters | 2525 16th St, San Francisco, California 94103, United States |
| Languages | English |
Contact Details
- Phone: +1 252-227-7013
- Website: assembled.com
- LinkedIn: linkedin.com/company/assembledhq
Key Focus Areas & Initiatives
- AI-powered support operations
- Workforce management solutions
- Omnichannel customer support
- AI-driven issue resolution
- Support demand forecasting
- Agent scheduling
- Real-time metrics tracking
- Operational efficiency
- Customizable workflows
- Customer experience improvement
- Analytics and reporting tools
- Integration APIs
- Scalability for support teams
- Support compliance standards
- Multilingual support
- Vendor management
Technologies Used
- AI
- Amadesa
- Amazon AWS
- Circle
- CloudFlare Hosting
- Cloudflare DNS
- DoubleClick
- DoubleClick Conversion
- Dropbox
- Facebook Custom Audiences
- Facebook Login (Connect)
- Facebook Widget
- Figma
- GitHub Hosting
- Gmail
- Google Analytics
- Google Apps
- Google Cloud Hosting
- Google Dynamic Remarketing
- Google Font API
- Google Plus
- Google Tag Manager
- Greenhouse.io
- Hotjar
- Hubspot
- Leadfeeder
- Linkedin Marketing Solutions
- Microsoft Office 365
- Mobile Friendly
- React
- React Redux
- Remote
- Reviews
- Stripe
- Vimeo
- Visual Website Optimizer
- Webflow
- Wistia
- WordPress.org
- YouTube
- Zendesk
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