Aspect Software | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Analytics & Tracking
Social & Marketing
Video & Media
Email & Communication
Keywords & Focus Areas
Aspect Software
Overview
Aspect Software, now part of Alvaria, Inc., is a prominent American software company specializing in call center and customer experience technology for large enterprises. Since its founding in 1973, the company emerged as a pioneer by developing the first intelligent Automatic Call Distributor (ACD) and has built a significant global presence.
Offering a comprehensive suite of enterprise software and cloud solutions, the company focuses on enhancing customer engagement and optimizing contact center operations. Its offerings include omnichannel contact center solutions, workforce management software, self-service capabilities, and advanced analytics tools. The Aspect WorkforceOS™ platform integrates workforce engagement management tools that empower organizations to improve productivity and employee engagement. Its merger with Noble Systems in 2021 further strengthened its leadership in customer experience and workforce engagement management.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 1973 |
| Revenue | $205.2M |
| Headquarters | 2755 Canyon Blvd, Boulder, Colorado 80302, United States |
| Languages | English, German, Spanish, Portuguese, Japanese, Chinese |
| Parent Organization | Alvaria CX |
| Alexa Ranking | 444093 |
Contact Details
- Phone: +1 978-250-7900
- Website: aspect.com
- LinkedIn: linkedin.com/company/aspect-software
- Twitter: @aspectsoftware
- Facebook: facebook.com/aspectworkforce
Key Focus Areas & Initiatives
- Omnichannel contact center solutions
- Workforce management software
- Self-service capabilities
- Analytics tools
- Workforce engagement management
- Customer engagement platform
- Performance optimization
- Cloud contact center technology
- AI-powered forecasting
- Employee productivity and engagement
- Contact center automation
- Operational efficiency
- Customer journey analytics
- Resource and shift management
- Enterprise software solutions
Technologies Used
- 8x8
- Amazon AWS
- Amazon SES
- Avaya
- DoubleClick
- DoubleClick Conversion
- Gmail
- Google Apps
- Google Dynamic Remarketing
- Google Tag Manager
- Hubspot
- Linkedin Marketing Solutions
- Microsoft Application Insights
- Microsoft Office 365
- Mimecast
- Mobile Friendly
- NetSuite
- Outlook
- Pardot
- Remote
- Salesforce
- Verint
- Vimeo
- Vonage
- Webflow
- YouTube
Community
