ASAPP

Overview

ASAPP is an artificial intelligence cloud provider that focuses on AI-native solutions for enterprise contact centers. Founded with a mission to tackle complex customer service challenges, the company leverages over a decade of experience and holds 64 issued patents, with 35 more pending. ASAPP is known for its pioneering research in human-AI collaboration and operates globally under the leadership of CEO Priya Vijayarajendran.

The Customer Experience Platform (CXP) automates customer interactions, enhances contact center capacity, and supports intelligent engagement. The platform features the GenerativeAgent, which autonomously resolves customer issues and collaborates seamlessly with human agents as needed. ASAPP emphasizes AI safety, real-time intelligence, and tools to optimize contact center operations, serving industries such as financial services, media, and healthcare. The organization is recognized for its innovative approach to generative AI and is trusted by major enterprises including American Airlines and JetBlue.

Basic Information

Contact Details

• Phone: +1 212-658-0990
• Website: asapp.com
• LinkedIn: linkedin.com/company/asappco

Key Focus Areas & Initiatives

• Contact center automation
• Customer experience improvement
• Generative AI for enterprise solutions
• AI-driven customer engagement
• Human-AI collaboration research
• Automated quality management
• Machine learning and natural language processing
• AI safety and compliance
• Operational efficiency and cost reduction
• Custom AI solutions for regulated industries

Technologies Used

• AI
• ANGEL LMS
• AWS Bedrock
• AWS Trusted Advisor
• Adobe Media Optimizer
• Amadesa
• Amazon AWS
• Amazon SES
• Anthropic Claude
• Apple macOS
• Atlassian Cloud
• AvePoint Opus
• Cedexis Radar
• CloudFlare CDN
• CloudFlare Hosting
• DoubleClick
• DoubleClick Conversion
• GRPC
• Gmail
• Google AdWords Conversion
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Tag Manager
• Hotjar
• Hubspot
• Javascript
• Kubernetes
• Lever
• Linkedin Marketing Solutions
• MailChimp SPF
• Mailchimp Mandrill
• Microsoft Windows Server 2012
• Mobile Friendly
• OpenAI
• Pantheon
• Ramp
• Remote
• Route 53
• SES
• Sage Intacct
• Salesforce
• Slack
• Twitter Advertising
• Vector
• Vimeo
• Visual Website Optimizer
• WebRTC
• Webflow
• Wistia
• Zendesk

Affiliated Organizations & Regional Branches