American Health Connection

Overview

American Health Connection is the nation's first all-inclusive outsourced healthcare call center service. Its Patient Communication Management® suite provides customizable services designed to streamline patient engagement, improve scheduling workflows, enhance satisfaction for both patients and providers, and reduce operational expenses.

Patient Communication Specialists assist and guide callers by scheduling appointments, routing urgent and non-urgent calls 24/7, and providing comprehensive support every day of the year. Leveraging advanced technology, these solutions are proven to eliminate dropped calls, reduce hospital readmission rates, and significantly increase patient satisfaction.

Basic Information

Contact Details

• Phone: +1 800-307-7131
• Website: americanhealthconnection.com
• LinkedIn: linkedin.com/company/american-health-connection

Key Focus Areas & Initiatives

• Centralized scheduling
• Appointment reminders
• Insurance verification
• Postdischarge followup
• Physician referral
• Patient access consulting
• Precollections
• Preregistration
• Chronic care management
• Medical necessity verification
• Answering service
• Discharge calls
• Healthcare call center
• AI-enabled workforce management
• Healthcare services
• Automated messaging
• Appointment scheduling
• Secure messaging
• Patient communication services
• Healthcare outreach technology
• Medical call centers
• Virtual patient scheduling
• Custom healthcare campaigns
• Automated rescheduling
• Virtual call center
• Multilingual agents
• Data security
• Patient experience enhancement
• Care coordination
• AI-driven workforce management
• EMR integration
• Pre-authorization
• Patient engagement
• Patient access solutions
• Bilingual agents
• Patient satisfaction
• Real-time disposition analysis
• Patient communication management
• Customer satisfaction score
• Workforce optimization
• Automated appointment reminders
• Predictive analytics
• Discharge follow-up
• Multichannel routing
• Healthcare outreach
• High-risk patient follow-up
• AI-powered routing
• Interaction recording
• Healthcare data exchange
• Revenue cycle management
• HIPAA compliance
• Real-time reporting
• B2B
• Consulting
• Services
• Telephone call centers
• Health care
• Health, wellness & fitness
• Computer & network security
• Information technology & services
• Analytics
• Enterprise software
• Enterprises
• Computer software
• Facilities services

Technologies Used

• Domo
• Google Cloud Hosting
• Google Tag Manager
• Mobile Friendly
• Nginx
• Shutterstock
• Sisense
• Splunk
• WordPress.org
• YouTube
• myStaffingPro
• reCAPTCHA

Affiliated Organizations & Regional Branches