American Express

Overview

American Express is a global financial services company based in New York City, founded in 1850. Initially established as a freight forwarding and express delivery service, it has evolved into a leader in payment and travel-related services. The company is recognized for its commitment to trust, security, and exceptional customer service.

It issues a range of charge and credit cards for consumers, small businesses, and corporations, offering various rewards and travel benefits. American Express also processes payments for merchants worldwide, ensuring secure transactions, and provides travel booking, planning, and concierge services for both individual and corporate clients. Its ongoing focus on customer-centric innovation supports a diverse clientele seeking premium financial solutions.

Basic Information

Contact Details

• Phone: +1 212-640-2000
• Website: americanexpress.com
• LinkedIn: linkedin.com/company/american-express

Key Focus Areas & Initiatives

• Financial services
• Business travel
• Corporate card
• Network services
• Merchant services
• Finance: consumer services
• Travel insurance
• Premium loyalty programs
• Luxury travel benefits
• Rewards programs
• Customer loyalty
• Security and fraud prevention
• Travel benefits
• Digital platforms
• Premium customer focus
• High-net-worth customer services
• E-commerce
• Loyalty programs
• Healthcare
• Innovation
• Payment gateway
• Contactless payments
• Mobile wallet
• Digital marketing
• Customer data analytics
• Travel booking
• Retail
• Card member benefits
• Premium travel rewards
• Fraud detection
• Corporate expense management
• Digital banking
• Personalized customer offers
• Enterprise payment solutions
• Brand reputation
• Travel services
• Loyalty rewards
• Digital identity verification
• Payment processing
• Financial products
• Financial transactions processing, reserve, and clearinghouse activities
• Payment industry
• Customer experience
• Corporate solutions
• Credit and charge cards
• Merchant services
• Fraud prevention technology
• Closed-loop network
• Digital onboarding
• Merchant network
• Small business banking
• Rewards program
• Travel rewards
• Gift cards
• Credit score insights
• Corporate benefits
• FICO score tools
• Business credit cards
• Travel booking services
• International payments
• Secure payments
• Cash management
• Dispute resolution
• Instant alerts
• Discount offers
• Education resources
• Business line of credit
• Corporate programs
• Referral rewards
• Investment calculator
• Point redemption
• Secure online transactions
• Digital fraud detection
• Professional services
• Digital solutions
• Flexible payment options
• Travel inspiration
• Renowned customer service
• Premium brand
• Digital account management
• Mobile app
• Corporate travel management
• Corporate cards
• Cash back
• Membership rewards
• Personal checking accounts
• High yield savings
• Personal loans
• Small business services
• Online account
• Membership dashboard
• Travel experiences
• Digital payment
• Digital security
• Payment technology
• Digital customer engagement
• Trust and security
• Consumer products & retail
• Information technology & services
• Computer & network security
• Insurance

Technologies Used

• Adobe CQ
• Adobe Media Optimizer
• Akamai
• Akamai DNS
• Akamai RUM
• AngularJS
• Bluekai
• Datadog
• Ensighten
• F5 BIG-IP
• Google Analytics
• Google Font API
• Google Play
• Google Tag Manager
• Incapsula
• LivePerson Monitor
• Mobile Friendly
• Nginx
• Omniture (Adobe)
• Qualtrics
• Ruxit
• Salesforce Live Agent
• Taleo
• YouTube
• dynaTrace
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Bluebird Lawn & Landscaping
• LOYALTY PARTNER SOLUTIONS
• Swisscard AECS GmbH
• Kabbage from American Express
• InAuth, Inc.
• Serve an American Express Company
• Resy
• Sometrics
• Tock
• American Express Saudi Arabia
• Rooam
• Pocket Concierge
• Loyalty Partner
• InteliSpend
• LoungeBuddy
• American Express Middle East
• Center (getcenter.com)
• Nipendo
• Mezi (acquired by American Express)
• Sagaponack NYC