Amelia

Overview

A conversational AI platform specializing in artificial intelligence and cognitive products for businesses, Amelia was founded in 1998 in New York City by Chetan Dube and rebranded from IPsoft in October 2020. In August 2024, Amelia was acquired by SoundHound AI, further enhancing its capabilities within the conversational AI space.

The platform provides an end-to-end AI agent solution that integrates voice, agentic, and generative AI technologies. Supporting multiple channels such as voice, chat, and text, it operates across more than 100 languages. Its digital agents automate tasks ranging from simple requests to complex processes and continuously learn from user interactions. Features such as Amelia AIOps offer IT operations management, along with robust security measures and enterprise integrations. Amelia serves industries including finance, healthcare, insurance, retail, travel, and automotive, and is recognized as a market leader in this field.

Basic Information

Contact Details

• Phone: +1 408-441-3200
• Website: soundhound.com
• LinkedIn: linkedin.com/company/ameliaai

Key Focus Areas & Initiatives

• artificial intelligence
• automation
• virtual agents
• generative ai
• conversational ai
• aiops
• ai agents
• software development
• voice ai
• conversational intelligence
• automatic speech recognition
• natural language understanding
• text-to-speech
• customer engagement
• automotive solutions
• retail technology
• smart devices
• voice-enabled systems
• customer service automation
• voice commerce
• multi-modal interaction
• data analytics
• seamless integration
• innovation
• user-centric design
• industry solutions
• developer platform
• voice assistants
• hospitality technology
• financial services
• operational efficiency
• customer experience
• ai-driven products
• voice recognition
• embedded voice technology
• partnerships
• collaborative architecture
• real-time voice interactions
• customized solutions
• voice control
• conversational experiences
• speech recognition
• real-time transcription
• wake word activation
• edge connectivity
• cloud solutions
• content domains
• intelligent voice assistant
• smart ordering systems
• restaurant solutions
• conversational interfaces
• voice-enabled applications
• multimodal interaction
• custom domains
• speech-to-meaning
• voice assistant integration
• language support
• multi-language ai
• customer experience enhancement
• ai-powered solutions
• intelligent agent assist
• business automation
• voice recognition technology
• personalized voice experiences
• automotive voice solutions
• contact center automation
• ai monetization
• real-time voice processing
• advanced ai technologies
• user engagement
• brand voice customization
• interactive customer support
• voice command processing
• user intent recognition
• ai-driven insights
• voice technology solutions
• houndify developer platform
• dynamic interaction
• voice-enabled services
• user data transparency
• ai for enterprise
• machine learning models
• b2b
• b2b2c
• consulting
• services
• retail
• information technology & services
• enterprise software
• enterprises
• computer software
• cloud computing

Technologies Used

• AI
• AWS SDK for JavaScript
• AWS Trusted Advisor
• Amazon Associates
• Apache Kafka
• Azure Linux Virtual Machines
• Bing Ads
• CloudFlare Hosting
• Cloudflare DNS
• Create React App
• DemandBase
• Docker
• DocuSign
• DoubleClick
• DoubleClick Conversion
• Drift
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google AdWords Conversion
• Google Analytics
• Google Apps
• Google Cloud Platform
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Tag Manager
• Hibernate
• Hubspot
• IBM ILOG CPLEX Optimization Studio
• Kubernetes
• Linkedin Marketing Solutions
• LiveRamp
• Mailchimp Mandrill
• Microsoft Azure Monitor
• Mobile Friendly
• Mode
• MySQL
• NLP
• NetSuite
• OneTrust
• Oracle Cloud Infrastructure
• Pardot
• RabbitMQ
• Redis
• Remote
• Salesforce
• Salesforce CRM Analytics
• Salesforce Service Cloud
• Sendgrid
• Slack
• Spring
• Upwork
• Vimeo
• WordPress.org
• Zendesk
• ebs
• greyscale - grey
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Amelia US, LLC
• Interactions LLC
• SYNQ3 Restaurant Solutions
• Allset
• Archimedes Tech SPAC Partners Co.