Affiniti

Overview

Affiniti is a technology firm that specializes in AI-driven customer experience optimization for enterprises, particularly in contact centers. Founded over two decades ago, the company focuses on enhancing customer interactions by intelligently pairing customers with the most suitable agents in real time. Their AI technology adapts continuously to improve engagement, sales outcomes, and overall business performance.

The core offering is an AI optimization platform that enhances decision-making throughout the customer journey. This platform utilizes historical data to learn successful patterns and integrates seamlessly into existing contact center systems. Affiniti also optimizes offers and commission structures to boost profitability and employs a unique benchmarking system to measure the incremental value delivered by its technology. Affiniti serves large enterprises across various industries, helping them improve customer satisfaction and revenue generation while emphasizing responsible AI use and strict governance principles.

Basic Information

Contact Details

• Phone: +1 512-334-4100
• Website: affiniti.com
• LinkedIn: linkedin.com/company/affiniti-finance

Key Focus Areas & Initiatives

• AI-driven customer experience optimization
• Intelligent customer-agent pairing in contact centers
• Continuous improvement of customer engagement and sales outcomes
• Optimization of offers and commission structures
• Benchmarking incremental value for enterprises
• Responsible, governance-focused use of AI technologies
• Serving large enterprises across various industries
• Specialization in small business credit cards

Technologies Used

• Cloudflare DNS
• Gmail
• Google Apps
• Google Tag Manager
• Mobile Friendly
• Vimeo
• Zendesk

Affiliated Organizations & Regional Branches

• Trillion