Laivly

Overview

Laivly is a Canadian company that specializes in generative AI and automation solutions for contact centers. Founded by Jeff Fettes, who has over 20 years of experience in the industry, it focuses on enhancing customer experience through advanced AI technologies. Their main product, SIDD, is a digital intelligence platform that integrates generative AI, machine learning, and automation to improve contact center performance. SIDD connects seamlessly with existing tools, offering both agent assist capabilities and fully autonomous digital workers.

Laivly provides various deployment strategies for the SIDD platform, including Sidd Duo and Sidd Solo, to meet different contact center needs. Its AI-powered tools help reduce agent handle time and improve operational efficiency, all while maintaining a human connection in customer interactions. The company serves influential brands, helping them modernize customer experience operations. Laivly is committed to ethical AI use, emphasizing trust, safety, and transparency, and is PCI DSS certified to ensure high standards of security and data protection.

Basic Information

Contact Details

• Website: laivly.com
• LinkedIn: linkedin.com/company/laivly

Key Focus Areas & Initiatives

• artificial intelligence
• machine learning
• robotic process automation
• ai
• bot technology
• customer service technology
• digital adoption
• attended automation
• software development
• security and compliance
• customer interaction analysis
• banking, financial services and insurance
• policy enforcement
• contact center
• ai contact center solutions
• customer experience enhancement
• real-time agent support
• contact center automation
• ai training
• b2b
• data protection
• ai ethics
• healthcare
• media & entertainment
• ethical ai development
• technology
• ai for omnichannel support
• ai agent customization
• automation
• no-code ai configuration
• customer service ai
• secure ai platform
• multichannel customer support
• agent performance analytics
• travel & hospitality
• retail
• workflow automation
• consulting
• agent guidance
• sidd solo
• data security
• email automation
• restaurants & food service
• customer engagement
• multilingual support
• ai agent monitoring
• agent support
• ai agent orchestration
• customer experience
• generative ai
• ai configuration
• autonomous ai agents
• ai platform
• ai compliance tools
• sidd studio
• sidd duo
• no-code ai platform
• computer systems design and related services
• ai-powered customer insights
• ai agent deployment
• omnichannel
• ai behavior analytics
• services
• autonomous workflows
• shipping & logistics
• ai-driven cx
• agent management
• e-commerce
• ecommerce & retail
• ai agent
• data insights
• d2c
• ai deployment tools
• finance
• education
• consumer products & retail
• transportation & logistics
• information technology & services
• health care
• health, wellness & fitness
• hospital & health care
• computer & network security
• consumer internet
• consumers
• internet
• financial services

Technologies Used

• AI
• Atlassian Cloud
• Avaya
• Gmail
• Google Apps
• InContact
• Microsoft Office 365
• OneTrust
• Remote
• Route 53
• Slack
• Vonage
• WP Engine
• Zendesk

Affiliated Organizations & Regional Branches