Laivly | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Laivly is a Canadian company that specializes in generative AI and automation solutions for contact centers. Founded by Jeff Fettes, who has over 20 years of experience in the industry, it focuses on enhancing customer experience through advanced AI technologies. Their main product, SIDD, is a digital intelligence platform that integrates generative AI, machine learning, and automation to improve contact center performance. SIDD connects seamlessly with existing tools, offering both agent assist capabilities and fully autonomous digital workers.

Laivly provides various deployment strategies for the SIDD platform, including Sidd Duo and Sidd Solo, to meet different contact center needs. Its AI-powered tools help reduce agent handle time and improve operational efficiency, all while maintaining a human connection in customer interactions. The company serves influential brands, helping them modernize customer experience operations. Laivly is committed to ethical AI use, emphasizing trust, safety, and transparency, and is PCI DSS certified to ensure high standards of security and data protection.