Totango

Overview

Totango is a customer success software company founded in 2010 by Guy Nirpaz and Ofer Rybach. It specializes in a Customer Revenue Optimization suite that helps businesses enhance customer engagement, reduce churn, and drive revenue growth through effective customer success management. The company is known for pioneering innovations in customer success technology, including the first customer health score to measure customer well-being.

The core offering is the Customer Success Platform, which provides real-time customer health scores, analytics, and engagement tools. The modular SuccessBLOCs framework enables incremental customer success operations, while Unison, the AI-powered customer intelligence engine, delivers advanced analytics to improve insights and engagement strategies. Totango serves a diverse range of enterprises, including clients like Google and Zoom, especially those focused on technology-driven optimization of customer relationships and revenue.

Basic Information

Contact Details

• Phone: +1 800-634-1990
• Website: totango.com
• LinkedIn: linkedin.com/company/totango

Key Focus Areas & Initiatives

• Connecting all customer data
• Reducing churn
• Upsell & cross-sell opportunities
• Customer success management
• Proactive customer engagement
• Customer data platform
• Customer operating system
• Customer experience surveys
• Customer health scores
• Digital engagement strategies
• Tech touch and high touch engagement
• Stakeholder engagement
• Customer journey analytics
• Composable customer success platform
• Customer-led growth
• SaaS solutions
• Advertising and analytics
• Customer service improvement
• Enterprise software
• Software development advancements
• Customer success tools
• Customer lifetime value management
• Churn prediction AI
• Workflow automation
• Customer retention strategies
• Customer health monitoring
• Customer engagement tools
• Platform customization
• Customer segmentation
• AI-powered insights
• Predictive analytics
• Business intelligence and reporting
• Risk management
• Platform integrations
• Customer churn prediction
• Customer success strategy
• Customer success platform cloud
• B2B customer solutions
• Customer success metrics
• Customer success automation
• Operational efficiency
• Customer onboarding
• Product adoption
• User satisfaction improvement
• Contract renewals
• SuccessBlocs framework
• Enterprise integrations
• Team collaboration tools
• Manual interactions
• Reporting insights
• Scalable platform solutions
• Customer loyalty programs
• Expansion opportunities
• Data privacy
• Email campaigns
• In-app experiences
• Fast implementation
• Generative AI features
• Real-time analytics
• Customer experience enhancement
• Salesforce integration
• Zapier, HubSpot, and Slack integrations

Technologies Used

• AI
• Act-On
• Amazon AWS
• Figma
• Gmail
• Google Apps
• Marketo
• Microsoft Office 365
• MongoDB
• Sendgrid
• WP Engine
• Webflow
• Zendesk

Affiliated Organizations & Regional Branches

• angel.co/totango
• facebook.com/totango
• twitter.com/totango