ServiceMax, a PTC Technology

Overview

Specializing in Service Execution Management, this company focuses on cloud-based software that enhances equipment-centric field service operations. The platform is tailored for Original Equipment Manufacturers (OEMs), operators, and third-party service providers in diverse sectors such as medical devices, industrial manufacturing, and oil and gas.

The organization provides a Software as a Service (SaaS) solution built on Salesforce's force.com, offering features like work order management, mobile technician enablement, proactive maintenance, and parts inventory management. A self-service customer portal is also available to boost transparency and satisfaction. With the advent of an AI assistant in 2025, the platform emphasizes automation and predictive maintenance using advanced field service data. Originally founded as Maxplore Technologies, it has since evolved, expanded via acquisitions, and was acquired by PTC in January 2023. Headquartered in Pleasanton, California, it serves enterprise clients globally with a focus on maximizing equipment uptime and optimizing service operations.

Basic Information

Contact Details

• Phone: +1 925-965-7859
• Website: servicemax.com
• LinkedIn: linkedin.com/company/servicemax
• AngelList: angel.co/servicemax
• Facebook: facebook.com/servicemaxinc
• Twitter: twitter.com/ServiceMax

Key Focus Areas & Initiatives

• Field service management
• Mobile field service
• Scheduling & dispatch
• Parts logistics
• Contracts
• Preventive maintenance
• IoT
• Complex jobs
• Reporting
• Work order management
• Installed base
• Entitlements
• Medical equipment
• Oil & gas
• Power & utilities
• Construction
• Transportation
• Industrial manufacturing
• Realtime communication
• Remote support
• Software technology
• Enterprise software
• Information technology
• IT services & IT consulting
• Technology services
• Enterprise asset management
• Asset management
• Remote asset diagnostics
• Service analytics dashboard
• IoT for field service
• Service delivery platform
• Workflow automation engine
• Customer engagement tools
• Remote diagnostics IoT
• Managed services
• IoT data analytics
• Customer retention
• Predictive maintenance
• Customer self-service portal
• Work order automation
• Service management software
• Service scheduling engine
• Asset data visibility
• Service lifecycle
• Service scheduling optimization
• Cloud platform
• Service operations
• Field technician tools
• Asset-centric
• Enterprise software solutions
• Customer portal
• Service data analytics
• Offline work support
• B2B
• Asset health monitoring
• Operational efficiency
• AI-powered scheduling
• Workflow automation
• Asset data insights
• Asset health analytics
• Real-time analytics
• Predictive analytics in service
• Service delivery optimization
• Service revenue growth
• Enterprise integration
• Manufacturing
• Construction & real estate
• Service automation tools
• Service lifecycle automation
• Service performance metrics
• IoT integration
• Digital twin integration
• Contract management
• Predictive maintenance AI
• Mobile tools
• Mobile app for technicians
• Service KPIs
• Contract and warranty management
• Service process automation
• Customer self-service
• Service scheduling
• Proactive maintenance
• Digital transformation
• Healthcare
• Asset lifecycle optimization
• Asset lifecycle management
• Offline mode
• Service contract management
• Service automation with AI
• Services
• Asset management system
• Digital transformation in service
• Service lifecycle management
• Scheduling and dispatch
• IoT-driven service workflows
• Customer experience
• Predictive analytics
• Salesforce integration
• Energy & utilities
• Service automation AI
• Predictive service analytics
• Inventory tracking
• AI-driven automation
• Digital twin for maintenance
• Offline capabilities
• Predictive asset analytics
• AI automation
• Asset-centric platform
• Asset uptime maximization
• Automation workflows
• Digital twin
• Workforce management
• Inventory management
• Service operations management
• Asset health prediction
• Service automation engine
• IoT asset tracking
• Service automation
• Engineering services
• Customer experience enhancement
• AI for service optimization
• Enterprise SaaS
• Inventory control
• Predictive asset management
• Asset performance monitoring
• Scheduling optimization
• Connected asset management
• Data insights
• Real-time service analytics
• Data-driven insights
• Service process digitization
• Asset uptime
• Service delivery
• IoT-enabled service
• Enterprise system integration
• Cloud-based software
• Distribution
• Oil & energy
• Enterprises
• Computer software
• Information technology & services
• Mechanical or industrial engineering
• Health care
• Health, wellness & fitness
• Hospital & health care

Technologies Used

• Atlassian Cloud
• Bing Ads
• Bootstrap Framework
• Contently
• DemandBase
• DoubleClick
• DoubleClick Conversion
• Drift
• Figma
• Google Analytics
• Google Dynamic Remarketing
• Google Tag Manager
• Linkedin Marketing Solutions
• Marketo
• Microsoft Azure Hosting
• Microsoft Office 365
• Mobile Friendly
• OneTrust
• Outlook
• Quantcast
• Route 53
• Salesforce
• Salesforce Service Cloud
• Sprig
• Typekit
• Vidyard

Affiliated Organizations & Regional Branches

• FieldFX
• Zinc, Inc.