SentiSum | Company Profile
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SentiSum
Overview
SentiSum is a London-based company specializing in customer experience analytics powered by advanced artificial intelligence. Its cloud-based platform unifies and analyzes customer interactions—such as support tickets, chat logs, surveys, and reviews—across multiple channels. This comprehensive approach uncovers root causes of issues and reveals key patterns, empowering teams to act proactively and address customer needs efficiently.
The company offers a suite of AI-driven products, including support ticket analytics, customer feedback analytics, AI-powered speech analytics, review monitoring, and automated routing and prioritization of customer queries. Real-time alerts and dashboards help teams enhance customer retention by resolving issues before they escalate. Seamless integration with existing tools like Zendesk, Jira, and Slack enables organizations to optimize their customer experience strategies.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2021 |
| Revenue | 1M |
| Headquarters | 30 Churchill Place, London, England E14 5EU, United Kingdom |
| Languages | English |
Contact Details
- Phone: +44 20 7859 4079
- Website: sentisum.com
- LinkedIn: linkedin.com/company/sentisum
- AngelList: angel.co/sentisum
- Twitter: twitter.com/sentiSuM
Key Focus Areas & Initiatives
- Customer experience management
- Omnichannel analytics
- Customer feedback analytics
- Support ticket analytics
- Predictive analytics for retention and churn reduction
- AI-driven root cause analysis
- Multi-channel feedback unification
- Real-time actionable insights and alerts
- Automated ticket routing and prioritization
- Integration with support platforms (Zendesk, Intercom, Jira, Slack, and others)
- Customer sentiment and journey analysis
- Machine learning and NLP applications
- Support workflow automation and optimization
- Review monitoring and social media analysis
Technologies Used
- AI
- AddThis
- Amazon AWS
- Android
- DoubleClick
- DoubleClick Conversion
- Gmail
- Google Analytics
- Google Apps
- Google Dynamic Remarketing
- Google Font API
- Google Tag Manager
- Hotjar
- Hubspot
- Leadfeeder
- Linkedin Marketing Solutions
- Mobile Friendly
- Remote
- Route 53
- SalesLoft
- Segment.io
- Stamped
- Vidyard
- Webflow
- YouTube
Community
