Roojoom

Overview

Roojoom is a SaaS company founded in 2013, specializing in Personal Customer Journey orchestration for large service providers in the financial, insurance, and telecommunications sectors. With headquarters in Tel Aviv and additional offices in Dallas, Paris, and Boston, the company is led by CEO and Co-Founder Yuval Shemesh and CTO and Co-Founder Or Meirov.

The core offering is a Personal Customer Journey platform utilizing machine learning and user-experience technology to create a Personal Journey Hub™, a customized mini-site tailored to each customer based on their profile and stage. By integrating data from multiple sources and analyzing billions of data points, Roojoom helps brands optimize engagement and service delivery, enhancing service utilization, customer loyalty, and satisfaction.

Basic Information

Contact Details

• Phone: +1 917-477-7335
• Website: roojoom.com
• LinkedIn: linkedin.com/company/roojoom

Key Focus Areas & Initiatives

• AI agents
• AI voice assistants
• Conversational AI
• Customer experience
• Customer journey orchestration
• Small business productivity
• Lead management
• Enterprise automation
• Digital transformation
• Sales & marketing
• Marketing automation
• Customer relations service providers
• Enterprise software
• Software development
• AI for customer engagement
• Multi-channel customer journeys
• Auto-generated UX
• Customer retention tools
• AI predictions for customer engagement
• B2B
• AI for customer service
• Personalization engine
• Customer satisfaction improvement
• AI for digital adoption
• Product adoption tools
• Lead generation
• Journey data integration
• Customer journey analytics
• Customer service software
• AI for self-service channels
• Customer retention
• AI-driven decision making
• Digital self-service
• Journey orchestration platform
• AI for customer success
• Customer engagement optimization
• B2C
• Customer experience management
• Computer systems design and related services
• Customer experience automation
• AI for personalized marketing
• AI for product onboarding
• Customer journey model
• AI-powered solutions
• AI for customer analytics
• Software as a service (SaaS)
• Customer journey mapping
• AI customer journey orchestration
• Customer engagement
• Predictive analytics
• AI journey logic
• Self-service journey automation
• Customer lifecycle management
• Customer service journeys
• AI for journey orchestration
• Customer success platform
• Business goal optimization
• AI for issue resolution
• Omni-channel journeys
• Customer journey management
• Personalized customer experiences
• Customer support automation
• Finance
• Marketing & advertising
• SaaS
• Enterprises
• Sales
• Financial services

Technologies Used

• AI
• Amazon AWS
• Android
• Domo
• Google Analytics
• Google Font API
• Google Tag Manager
• Gravity Forms
• KNIME
• MailChimp SPF
• Microsoft Office 365
• Mobile Friendly
• Nginx
• Outlook
• Route 53
• Sisense
• WordPress.org
• YouTube

Affiliated Organizations & Regional Branches