Nextiva

Overview

Nextiva is a cloud communications and customer experience management company based in Scottsdale, Arizona. It specializes in advanced cloud-based communication solutions that enhance business communications for organizations of all sizes. Operating under the leadership of CEO and chairman Tomas Gorny, the organization emphasizes delivering exceptional customer support through its "Amazing Service®" philosophy and has experienced significant growth, reaching revenues of approximately $200 million by 2020.

Its core offering, the unified communication platform NextOS, integrates VoIP telephony, customer relationship management, videoconferencing, and analytics. The platform is available on desktop and mobile devices and supports integrations with major business tools such as Outlook and Google Cloud. Serving over 150,000 businesses across diverse industries, Nextiva plays a vital role in facilitating billions of customer interactions annually.

Basic Information

Contact Details

• Phone: +1 800-799-0600
• Website: nextiva.com
• LinkedIn: linkedin.com/company/nextiva

Key Focus Areas & Initiatives

• Customer experience
• Amazing service
• Journey orchestration
• Automation
• Contact center
• Unified communications
• Brand management
• Software development
• Workforce management
• Customer conversations
• Analytics
• Reporting
• AI
• ML
• NLP
• Enterprise software
• SaaS
• VoIP
• Information technology
• API integrations
• Self-service automation
• Customer support automation tools
• Customer satisfaction
• Customer experience optimization
• Customer service automation
• Customer experience solutions
• Customer service
• Cloud contact center
• Customer journey automation
• Customer journey orchestration
• Customer data platform
• Customer retention
• Customer feedback tools
• Unified communication platform
• Customer data analytics platform
• Customer engagement tools
• Customer loyalty
• Contact center software
• Real-time dashboards
• Customer loyalty programs software
• Customer data integration
• Customer interaction management
• Customer interaction management system
• AI customer support
• AI customer service
• Real-time customer insights
• Customer satisfaction analytics
• Customer data management
• Customer data analytics
• Sentiment analysis
• Customer journey mapping
• Customer engagement
• Customer journey mapping tools
• Customer support tools
• Customer support AI
• Unified customer experience management
• Customer data management system
• Workforce engagement
• Customer feedback management system
• Customer journey orchestration software
• Omnichannel support
• Customer success tools
• Workflow automation
• Customer communication
• AI virtual assistant
• Customer experience analytics
• Conversational analytics
• Services
• Customer satisfaction metrics
• Customer interaction analytics
• Customer journey analytics
• Customer loyalty enhancement
• Customer feedback analysis
• Customer feedback analysis tools
• Customer feedback collection
• Customer engagement AI
• Customer support platform
• Professional services
• Omnichannel communication
• Customer acquisition
• Customer support chatbot
• Customer experience platform
• Customer service AI
• AI analytics
• Customer engagement platform
• Customer data platform software
• Predictive analytics
• Social media management
• Customer satisfaction metrics tools
• Customer data integration platform
• Cloud PBX
• Customer feedback
• Customer success
• IT services
• B2B
• Language detection
• Data loss prevention
• Customer analytics
• AI classification
• Customer feedback management
• Customer journey optimization tools
• Operational efficiency
• AI-powered automation
• Customer service platform
• Speech to text
• Customer relationship management
• Customer success management
• Customer insights
• Customer loyalty programs
• Text-to-speech
• Customer experience management
• Multi-channel support
• Wired and wireless telecommunications carriers (except satellite)
• Customer support automation
• Contact center solutions
• AI chatbot
• Customer feedback collection tools
• Telecommunications
• AI-powered platform
• Contact center as a service
• Intelligent routing
• Workforce engagement management
• Business SMS
• Voice analytics
• Automated workflows
• IVR solutions
• Lead management
• Secure payment integrations
• Brand reputation management
• Video meetings
• CRM integration
• Automated dispositioning
• Social media monitoring
• Employee productivity tools
• Customer collaboration
• Intelligent virtual assistant
• Progressive outbound dialing
• Quality monitoring
• Outbound dialing solutions
• AI knowledge base
• Hybrid cloud solutions
• Text-to-speech capabilities
• Voicemail transcription
• Mobile app integration
• SIP trunking
• Web chat automation
• Personalized customer journeys
• Customer feedback surveys
• Team collaboration
• Call center software
• Lead filtering
• Customer retention strategies
• Conversational commerce
• Performance analytics
• Healthcare
• Finance
• Education
• Legal
• Non-profit
• Natural language processing
• Artificial intelligence
• Enterprises
• Computer software
• Professional training & coaching
• CRM
• Sales
• Social media
• Consumer internet
• Consumers
• Internet
• Health care
• Health, wellness & fitness
• Hospital & health care
• Financial services
• Nonprofit organization management

Technologies Used

• 8x8
• AI
• Adobe Media Optimizer
• Amadesa
• Amcharts JS Library
• Atlassian Cloud
• Avaya
• Bootstrap Framework
• BounceExchange
• Cedexis Radar
• CloudFlare CDN
• CloudFlare Hosting
• Criteo
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Remarketing
• Google Tag Manager
• Greenhouse.io
• Hotjar
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mimecast
• Mobile Friendly
• New Relic
• Pardot
• React Redux
• Route 53
• Salesforce
• Salesforce Live Agent
• SnapEngage
• Stripe
• Taboola
• Twitter Advertising
• Typekit
• Vimeo
• Visual Website Optimizer
• Vonage
• Webex
• Wistia
• WordPress.org
• Yahoo Ad Manager Plus
• Yahoo Analytics
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Thrio
• Simplify360 (A Nextiva Company)