LiveWorld

Overview

Founded in 1996, LiveWorld, Inc. is a social media and online community company specializing in social customer experience solutions for global brands. By integrating advanced software with human services, LiveWorld enhances customer relationships through effective online conversations. Their offerings include a robust Conversation Management SaaS platform as well as services such as social media moderation, customer service, social listening, and strategic consulting.

The company has collaborated with leading organizations including Unilever, HBO, American Express, Walmart, and MINI Cooper. Centered on relationship marketing, customer support, and market insights, LiveWorld delivers impactful social media engagement programs across multiple languages and global markets. Its leadership, guided by founder and CEO Peter Friedman, underpins a commitment to excellence in digital strategy, compliance, and customer advocacy.

Basic Information

Contact Details

• Phone: +1 800-301-9507
• Website: liveworld.com
• LinkedIn: linkedin.com/company/liveworld

Key Focus Areas & Initiatives

• Online communities management
• Actionable business insights
• Strategic consulting
• Customer engagement for marketing
• Support & services
• Social media management
• User content generated management
• Digital solutions
• Social media moderation
• Healthcare marketing
• Pharma marketing
• Design
• Production
• HCP marketing
• Community management
• Marketing strategy
• Social media strategy
• Content moderation
• Customer engagement
• Curated web
• Marketing services
• Behavior change
• Social media engagement
• FDA social media review
• Chatbots and web chat
• Social media risk management
• Pharma HCP campaigns
• Social media campaigns
• Compliance solutions
• Regulatory compliance
• Patient communities
• Patient advocacy engagement
• Active social listening
• B2C content moderation
• Customer relationship management
• Digital strategy
• Pharmaceuticals
• Patient community building
• Healthcare digital marketing
• Therapeutic experience design
• Medical social media compliance
• Influencer moderation
• Digital campaigns
• Influencer marketing
• Content creation
• Motion design
• Social media governance
• Digital insights
• Digital marketing
• Virtual content creation
• Social-first digital agency
• Digital engagement
• Healthcare social media analytics
• Social media monitoring
• Healthcare
• DTC digital marketing
• Patient engagement
• Social listening
• B2C
• D2C
• Consulting
• Services
• Public relations agencies
• Social media marketing
• Digital advertising
• Customer experience
• Campaign optimization
• Brand strategy
• Digital transformation
• Data analytics
• Video production
• Demand generation
• B2B
• Management consulting
• CRM
• Sales
• Enterprise software
• Enterprises
• Computer software
• Information technology & services
• Medical
• Consumer internet
• Consumers
• Internet
• Health care
• Health, wellness & fitness
• Hospital & health care

Technologies Used

• Amazon AWS
• GitHub Hosting
• Microsoft Office 365
• Outlook
• React
• Remote
• Route 53
• UptimeRobot

Affiliated Organizations & Regional Branches