Zendesk | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Email & Communication
Keywords & Focus Areas
Zendesk
Overview
Zendesk, Inc. is a prominent American software-as-a-service (SaaS) company that specializes in customer support, sales, and communication solutions. Founded in 2007 in Copenhagen by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl, it aims to enhance the customer service experience with a user-friendly platform. The company relocated its headquarters to San Francisco to better connect with its customer base and investors.
The company offers a wide range of cloud-based products, including Zendesk Support for ticket management, Zendesk Chat for real-time customer engagement, and Zendesk Talk for voice-based support. Other offerings include Zendesk Guide for self-service, Zendesk Sell for sales management, and Zendesk Explore for analytics. The platform is designed to be accessible for users of all levels and is scalable to meet the needs of both small startups and large enterprises across various industries. With a focus on simplicity and user experience, Zendesk supports thousands of businesses worldwide in improving customer satisfaction and operational efficiency.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2007 |
| Revenue | 1.3B |
| Headquarters | 989 Market St, San Francisco, California 94103-1707, United States |
| Languages | English, German, French, Portuguese |
| Parent Organization | Vaimo |
| Alexa Ranking | 186 |
Contact Details
- Phone: +1 415-418-7506
- Website: zendesk.com
- LinkedIn: linkedin.com/company/zendesk
Key Focus Areas & Initiatives
- help desks
- customer support
- saas
- customer community
- customer service
- customer support tools
- tech field support
- enterprise software
- crm
- software
- information technology
- edp services
- technology
- software development
- customer journey mapping
- multi-channel support
- customer analytics
- customer support ai models
- customer support in telecom
- customer support automation
- helpdesk and ticketing system
- customer support in education
- customer support in retail
- ticket management
- customer support in software
- information technology and services
- customer service ai
- customer experience software
- omnichannel support
- ai-powered helpdesk
- customer relationship management
- customer support analytics
- customer support security features
- customer experience management
- customer support analytics dashboards
- customer support multi-language
- customer service analytics
- ai-driven customer insights
- government
- customer support chatbots
- workforce management
- live chat and messaging
- helpdesk software
- customer service software
- customer data security
- customer data privacy
- customer support for startups
- enterprise customer support
- customer data encryption
- financial services
- customer support in government
- customer engagement tools
- ai customer service
- customer service automation
- customer support integrations
- data privacy and security
- ai-driven customer support
- customer support compliance
- helpdesk automation
- customer support in finance
- third-party integrations
- customer feedback tools
- customer support personalization
- customer support in manufacturing
- healthcare
- customer support for regulated industries
- customer engagement platform
- ai automation and bots
- telecommunications
- customer support for enterprises
- workforce management tools
- manufacturing
- customer engagement analytics
- ai-powered customer support
- customer support scalability
- customer support workflows
- analytics and reporting
- ai chatbots
- retail
- customer support solutions
- customer support reporting
- multi-channel communication
- customer experience insights
- customer support in healthcare
- customer support for industries
- customer support automation tools
- omnichannel engagement
- ai customer support
- customer support for smbs
- customer support platform
- scalable saas platform
- ai-driven workflows
- customer feedback analysis
- b2b
- e-commerce
- d2c
- services
- computer systems design and related services
- automation
- customer experience
- consulting
- education
- cloud services
- media
- transportation
- cloud-based software
- customer retention
- predictive analytics
- event management
- computer software
- information technology & services
- enterprises
- sales
- governments
- health care
- health, wellness & fitness
- hospital & health care
- mechanical or industrial engineering
- consumer internet
- consumers
- internet
- cloud computing
- events services
Technologies Used
- AI
- Bluekai
- CloudFlare CDN
- CloudFlare Hosting
- Cloudflare DNS
- DemandBase
- Gmail
- Google Apps
- Microsoft Office 365
- Mimecast
- Route 53
- ThousandEyes
- Zendesk
Community
