Wolken Software

Overview

Wolken Software is an enterprise-grade B2B SaaS company founded in 2011 and based in San Mateo, California, with additional offices in Cupertino, CA, and Bengaluru, India. The company specializes in using artificial intelligence to automate workflows, helping global enterprises in their digital transformation journeys through a low-code platform.

The company offers enterprise management and customer service desk solutions that streamline business processes and enhance operational efficiency. Its platform automates repetitive tasks, optimizes workflows, and improves personalized customer interactions. Key features include AI-driven workflow automation, a low-code/no-code platform for easy customization, and compliance with high security standards. Serving a diverse global clientele, its solutions are deployed in over 60 countries, supporting more than 15,000 agents and over 50 million users. Led by CEO Rohan Joshi, Wolken Software focuses on excellence and efficiency through innovative technology.

Basic Information

Contact Details

• Phone: +1 408-973-7240
• Website: wolkensoftware.com
• LinkedIn: linkedin.com/company/wolken-software

Key Focus Areas & Initiatives

• servicedesk
• helpdesk
• cmdb
• change management
• itms
• digital transformation
• global
• software development
• change request management
• enterprise ai solutions
• integrations and apis
• cost savings
• multi-channel support
• scalable saas
• enterprise software
• ai co-pilot
• ai chatbot integration
• low-code development
• customer service software
• enterprise ai security
• ai-powered support bots
• incident resolution
• secure saas platform
• ai in customer support
• incident management
• agent assist
• workflow builder
• agent assist technology
• customer feedback
• predictive insights
• customer satisfaction
• ai in hr case management
• cloud saas
• real-time analytics
• self-service portal
• asset management
• comprehensive dashboards
• digital support tools
• ai support assistant
• customer satisfaction metrics
• low-code platform
• itsm
• multi-channel customer engagement
• business process automation
• custom workflows
• workflow automation
• customer support platform
• enterprise saas platform
• enterprise digital transformation
• ai chatbots
• predictive analytics
• ai automation
• ai in service desk
• api integrations
• automation orchestration
• enterprise scalability
• ai workflow orchestration
• multilingual support
• ai knowledge base
• multi-tenant architecture
• data migration
• multi-language support
• enterprise workflow automation
• service desk
• on-premise deployment
• custom api integrations
• compliance standards
• knowledge base
• knowledge base management
• automated ticket routing
• customer service desk
• performance dashboards
• ai predictive maintenance
• low-code automation platform
• information technology and services
• multi-tenancy architecture
• ai-powered analytics
• ai-enabled sla tracking
• data security
• integrated support channels
• it service management
• automated change requests
• enterprise management
• ai-driven process optimization
• sla management
• secure enterprise platform
• business process management
• software as a service (saas)
• ai-powered customer insights
• ai for support automation
• knowledge management
• ai for itsm
• low-code saas
• multi-language knowledge base
• workflow customization
• ai workflow automation
• ai-driven automation
• scalable saas solutions
• ticketing system
• security protocols
• ai for incident prediction
• ai-driven incident management
• user-friendly interface
• ai for customer satisfaction
• ai-powered workflows
• real-time reporting
• automation tools
• ai-enabled self-service
• dashboard analytics
• cost reduction solutions
• b2b
• services
• computer systems design and related services
• operational efficiency
• banking
• financial services
• software
• consumer goods
• customer engagement
• enterprises
• computer software
• computer & network security
• consumers

Technologies Used

• AI
• Amazon AWS
• Bootstrap Framework
• Disqus
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hubspot
• Leadfeeder
• Linkedin Marketing Solutions
• Mobile Friendly
• Postini
• Python
• Rackspace MailGun
• Remote
• Route 53
• ShareThis
• Twitter Advertising
• Vimeo
• Webflow
• YouTube