Upland Software

Overview

Upland Software, Inc. is a prominent provider of cloud-based enterprise work management software, established in 2010 and based in Austin, Texas. Originally incorporated as Silverback Enterprise Group, the company rebranded to Upland Software in 2013 and went public in 2014, raising around $46 million to enhance its product offerings through acquisitions.

The company offers a diverse suite of over 30 software products that support various business functions such as IT, finance, marketing, and customer engagement. Upland's solutions assist organizations with project management, document process automation, and customer engagement through web and mobile technologies. They also provide services including content lifecycle automation, digital marketing, and customer support. With a customer base exceeding 10,000 and 235,000 users globally, Upland operates in multiple countries including Canada, Ireland, Israel, and the UK. Chairman and CEO John T. "Jack" McDonald leads the company's strategic direction and growth.

Basic Information

Contact Details

• Phone: +1 833-875-2631
• Website: uplandsoftware.com
• LinkedIn: linkedin.com/company/upland-software

Key Focus Areas & Initiatives

• Knowledge management
• Contact center productivity
• Cloud fax
• Account-based selling
• Digital marketing
• Sales enablement
• Enterprise search
• RFP response automation
• Project & IT management
• Email & SMS automation
• Content workflow automation
• Digital transformation
• AI
• Mobile
• Marketing
• Messaging
• Consumer engagement
• Information technology
• Software development
• Customer retention
• AI-powered search
• Workflow optimization
• Project portfolio management software
• Customer support automation
• Enterprise data analytics
• Digital transformation tools
• Cloud-based project portfolio management
• Content delivery automation
• Cloud enterprise software
• Digital engagement platforms
• Digital asset and content management
• Project portfolio management
• AI search enhancement
• Digital asset management
• AI chatbots
• Document capture and processing
• AI-powered customer service bots
• Content lifecycle automation tools
• Project management software
• AI solutions
• AI-driven solutions
• Content sharing in large organizations
• Digital engagement
• Content creation tools
• Work management
• Multichannel marketing automation
• Cloud content delivery solutions
• Enterprise content management
• Cloud communication APIs
• Knowledge management systems
• Enterprise solutions
• Customer service software
• Compliance
• Digital workplace solutions
• Workflow automation in supply chain
• Enterprise collaboration platforms
• Content creation and distribution
• B2B software
• Supply chain management
• Enterprise knowledge sharing platforms
• Document processing
• AI-enhanced document processing
• Enterprise AI investments
• AI-driven customer support
• AI search and discovery
• Digital process automation
• Enterprise collaboration tools
• Enterprise communication
• Digital engagement in retail
• Business productivity
• Business process automation
• Marketing automation
• Content personalization
• AI-enabled knowledge sharing
• Analytics
• Cloud-based project collaboration
• Content automation
• Healthcare
• Digital marketing tools
• B2B
• Cloud document management
• Digital transformation in healthcare
• IT investment management
• Content automation for marketing
• Enterprise collaboration
• Project management
• IT expense management
• AI knowledge assistants
• Digital customer service
• Customer engagement
• AI-enabled customer self-service
• Business automation
• Customer experience
• Content lifecycle management
• Content collaboration tools
• Operational efficiency
• Enterprise knowledge discovery
• Professional services automation
• Enterprise work management software
• Multichannel communication
• AI-powered proposal and RFP software
• Cloud-based workflow routing
• AI-driven insights
• Enterprise work management
• Mobile workforce tools
• Content lifecycle automation
• Content sharing platforms
• User experience
• Customer experience management
• AI-driven business process optimization
• AI-powered sales proposal tools
• Cloud-based collaboration
• Workflow routing
• Financial services
• Multichannel customer communication
• Supply chain solutions
• Business services
• AI-powered proposal management
• AI knowledge management for regulated industries
• Customer engagement tools
• AI-powered content automation
• Cloud fax and communication
• Enterprise content and document management
• Customer self-service
• Project tracking and reporting
• Workflow orchestration tools
• Digital process orchestration
• Workflow orchestration
• Multichannel communication platforms
• Cloud software
• Digital engagement for enterprises
• Content management
• AI-driven search for enterprise data
• IT management software
• Supply chain execution
• Cloud fax services
• Computer systems design and related services
• Digital workplace
• Workflow automation
• Content automation for financial services
• API integrations
• Business productivity tools
• Workflow automation software
• Customer journey analytics
• Innovation
• Digital marketing automation
• Finance
• Legal
• Marketing & advertising
• Enterprise software
• Enterprises
• Internet
• Logistics & supply chain
• SaaS
• Health care
• Health, wellness & fitness
• Hospital & health care
• Productivity
• UX

Technologies Used

• AI
• Atlassian Cloud
• Google Analytics
• Google Tag Manager
• Mimecast
• Mobile Friendly
• OneTrust
• Oracle Cloud
• Route 53
• SalesLoft
• WP Engine
• Wistia
• WordPress.org
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Ingenius Ingeniería & Servicios
• water fall
• Kapost
• RightAnswers
• MarketDeveloper
• Hipcricket
• Rant & Rave
• Blue Group Inc
• Be Insight
• Upland Qvidian
• Localytics
• Comsci Technologies
• Adestra
• Advanced Processing & Imaging, Inc. (now part of Upland Software)
• Objectif Lune Inc.
• RO|Innovation
• PANVIVA LTD