TCN

Overview

TCN is a global provider of cloud-based contact center software, focused on enhancing customer communication and operational efficiency for businesses of all sizes. The company supports billions of customer interactions each year and serves over 1,500 clients worldwide. With a workforce of more than 200 employees and multiple offices, it operates eight data centers to ensure reliable service delivery.

The flagship product, TCN Operator, is an all-in-one platform that integrates various functionalities to streamline contact center operations. Key features include omnichannel communications, workforce engagement tools, automation, compliance management, and data analytics. The software is scalable and affordable, serving a diverse range of industries such as accounts receivable management, healthcare, and business process outsourcing. Their core values are transparency, trust, and innovation, striving to deliver exceptional technology and customer service.

Basic Information

Contact Details

• Phone: +1 866-745-1900
• Website: tcn.com
• LinkedIn: linkedin.com/company/tcn-inc

Key Focus Areas & Initiatives

• Predictive dialer with agent login
• Inbound, outbound & blended dialing
• Caller DIDs & voice broadcasting
• Advanced calling analytics
• Call recording & storage
• IVR & virtual call center
• Business intelligence
• Speech analytics & conversational analytics
• Customer engagement & experience
• Agent performance & scorecards
• SMS text messaging
• AI solutions, AI-powered contact center & chatbots
• Unified contact center platform
• Self-service automation
• Data management, protection & compliance
• Support for visually impaired agents
• Customer feedback
• Work from home solutions
• Outsourcing
• Automation and integration
• Real-time call transcription & analytics
• Performance dashboards
• Cloud-native platform
• Agent assist
• Omnichannel routing & communication
• Automated consent tracking
• Data security
• Reassigned number database
• Natural language compliance engine
• Cloud-based software
• Regulatory compliance, TCPA & Reg F compliance
• Utilities, energy & financial services
• B2B & B2C solutions
• Healthcare, hospital & health care
• Workforce engagement & management
• Computer systems design & related services
• Pci redactions
• Data-driven insights & agent coaching
• Customer service
• SaaS & analytics
• Information technology & services
• Computer & network security
• Health, wellness & fitness
• Computer software

Technologies Used

• 8x8
• AI
• Amazon AWS
• Amazon CloudFront
• Android
• Avaya
• CrazyEgg
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Cloud Hosting
• Google Font API
• Google Tag Manager
• IoT
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Pardot
• Remote
• Route 53
• Salesforce
• Stripe
• Talkdesk
• WordPress.org

Affiliated Organizations & Regional Branches