TalentPop

Overview

TalentPop is a customer service management agency based in Costa Mesa, California, focused on supporting fast-growing e-commerce brands. The company specializes in building, managing, and optimizing dedicated customer service teams tailored to the unique needs of e-commerce businesses. Founded by individuals with firsthand experience in scaling customer support, it has quickly become a key player in connecting e-commerce companies with skilled customer support experts from around the world.

The agency offers a range of services including recruitment and hiring of customer service agents, end-to-end management of service operations, and customer success management. Automation tools and support in areas like systems integration and business strategy help clients transform customer service into a revenue-generating channel. With a commitment to reliability and cost-effectiveness, TalentPop empowers e-commerce brands to enhance customer support and drive business growth.

Basic Information

Contact Details

• Phone: +1 323-690-1405
• Website: talentpop.co
• LinkedIn: linkedin.com/company/talentpop

Key Focus Areas & Initiatives

• Performance monitoring
• Helpdesk tools
• Customer support
• Support system integration
• Shopify support
• Information technology
• Recruitment process
• Multi-channel support
• E-commerce customer service
• Customized training
• Gorgias support
• Brand-specific training
• Customer support outsourcing
• Customer experience
• Zendesk support
• Remote agents
• Remote customer service agents
• Custom training
• Brand expertise
• E-commerce brands
• Conversion rate optimization
• Dedicated agents
• Support automation
• E-commerce
• Customer service
• Custom onboarding process
• Agent performance tracking
• Onboarding and training
• Cost reduction
• Scaling customer support
• Customer satisfaction
• Helpdesk integration
• Dedicated customer support
• Cost efficiency
• Customer service management
• Remote team management
• Customer experience enhancement
• Personalized recruitment
• Performance reports
• Technology integration
• Global support team
• Scaling support teams
• Client relationship management
• Support as a revenue channel
• E-commerce support
• Performance management
• Tailored customer support
• Business process outsourcing
• Training and onboarding
• Agent mentorship
• Customer support optimization
• Quality assurance
• Ongoing management
• B2B
• D2C
• Services
• Retail
• Management consulting services
• Information technology & services
• Consumer internet
• Consumers
• Internet

Technologies Used

• CloudFlare Hosting
• Cloudflare DNS
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• FullStory
• Gmail
• Google AdWords Conversion
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Gorgias
• Hubspot
• Instantly
• Linkedin Login
• Linkedin Marketing Solutions
• Linkedin Widget
• Mixpanel
• Mobile Friendly
• Multilingual
• Reviews
• Segment.io
• Sovrn
• Vimeo
• Webflow
• Wistia

Affiliated Organizations & Regional Branches