Sprinklr

Overview

Sprinklr is an American software-as-a-service (SaaS) company specializing in customer experience management (CXM). Founded in 2009 by Ragy Thomas, it launched its platform in 2010 and went public in 2021. The company operates globally with over 22 offices across 15 countries.

The Unified Front Office Platform offered by Sprinklr integrates multiple applications into five core products: Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement. This platform supports various customer-facing functions including social media marketing, customer care, and research, leveraging artificial intelligence throughout. Sprinklr’s customer base includes 80% of Forbes' 50 most valuable brands and over half of the Fortune 500, with notable clients such as Allstate, Cisco, Dell, L'Oréal, and Microsoft.

Basic Information

Contact Details

• Phone: +1 917-933-7800
• Website: sprinklr.com
• LinkedIn: linkedin.com/company/sprinklr

Key Focus Areas & Initiatives

• Social media management
• Customer experience management
• Enterprise cloud computing
• Advertising
• Analytics
• Blogging platforms
• Social CRM
• Information technology
• CRM
• Consumer Internet
• Digital media
• Enterprise software
• Internet
• Software
• Computer software: prepackaged software
• Technology
• Software development
• Customer satisfaction
• AI-powered content personalization
• Customer loyalty analytics
• Cross-channel management
• Data-driven decisions
• Social advertising
• Information technology and services
• Customer feedback tools
• Government
• Customer experience tools
• Customer experience strategy
• AI-powered customer service
• Social media sentiment analysis
• Customer journey automation tools
• D2C
• Personalized experiences
• Customer feedback management system
• Unified customer data platform
• AI-driven social listening
• Customer support AI tools
• Customer interaction analytics
• AI-driven social media management
• Software as a service (SaaS)
• Customer insights and analytics
• Predictive customer analytics
• AI-driven campaign optimization
• Omnichannel support
• Customer journey mapping
• Customer feedback sentiment analysis
• Customer journey analytics
• Customer satisfaction metrics
• Customer success
• AI-powered customer journey
• Customer experience innovation
• Customer loyalty
• Customer experience automation tools
• Customer engagement
• Customer service automation
• Data security
• Customer data management
• Customer loyalty management
• Marketing automation
• AI integration
• Customer journey mapping tools
• AI-native platform
• Customer experience software
• Social media listening tools
• Conversation analytics
• Customer engagement platform
• Predictive analytics
• Customer feedback analysis tools
• Real-time insights
• Customer data platform
• Retail
• Business intelligence
• AI-enabled social advertising
• AI-enabled customer service
• Unified-CXM platform
• Customer journey automation
• Multimodal conversation scoring
• E-commerce
• Automation
• Customer support automation
• Omnichannel engagement
• Conversation sentiment analysis
• AI-powered customer insights
• Customer experience intelligence
• Customer support tools
• Social listening
• Digital transformation
• AI-driven marketing
• Omnichannel customer engagement
• Customer service
• Customer experience analytics
• Customer insights platform
• Marketing and advertising
• Customer feedback
• Customer insights
• Campaign management
• Customer journey orchestration platform
• Customer interaction
• Customer experience analytics platform
• Customer care
• Customer feedback management
• AI-powered customer feedback
• Services
• Content management system
• Customer support chatbots
• Real-time customer insights
• Customer experience automation
• Customer-centric
• Social media monitoring
• Content marketing
• Data analytics
• Customer engagement analytics
• Customer feedback analysis
• Customer service AI
• Customer support automation tools
• Customer experience technology
• B2B
• Social engagement
• Social media analytics
• Customer experience platform
• Real-time analytics
• Conversation analysis
• Campaign planning
• Enterprise SaaS
• Social media engagement tools
• AI-powered workflows
• Customer data integration
• Social media marketing tools
• Customer engagement automation
• Customer experience optimization
• Content management
• Customer experience transformation
• Market research
• Customer journey
• Customer journey orchestration
• Customer experience solutions
• Computer systems design and related services
• Automation workflows
• AI-powered platform
• Digital customer service
• Unified communication
• Multi-channel engagement
• Crisis management
• AI analytics
• Conversational AI
• Workforce engagement
• Contact center solutions
• Product insights
• Competitive benchmarking
• Performance management
• Digital marketing strategy
• Intelligent routing
• Knowledge base software
• Media monitoring
• Customer engagement solutions
• Feedback management
• Employee advocacy
• Reputation management
• Self-service portals
• Social commerce
• Guided workflows
• Digital experience
• Performance metrics
• Brand management
• Integrated marketing communications
• Social analytics
• Automation tools
• Cloud-based solutions
• Data visualization
• User experience design
• Enterprise-grade solutions
• API integration
• Social customer care
• Finance
• Consumer products & retail
• Information technology & services
• Media
• Sales
• Enterprises
• Computer software
• Consumers
• Computer & network security
• Marketing & advertising
• SaaS
• Financial services

Technologies Used

• 6sense
• AI
• AWS SDK for JavaScript
• AWS Trusted Advisor
• Adobe Marketing Cloud
• Adobe Media Optimizer
• Amazon AWS
• Amazon Connect
• Amazon SES
• Apache
• Apache Kafka
• Apache Spark
• AutoStore Unify Analytics
• Avaya
• Avaya Session Border Controller
• Azure Linux Virtual Machines
• Azure Logic Apps
• BASE
• Bash
• Bing Ads
• C#
• CSS
• Cassandra
• Cedexis Radar
• CircleCI
• Cisco Unified Intelligence Center
• Cisco WebEx
• Cloudinary
• Confluence
• Contact Center Solution
• Copilot
• Cvent
• Definitive Healthcare
• Docker
• DoubleClick
• DoubleClick Conversion
• Elasticsearch
• Eventbrite
• Facebook Comments
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Five9
• FullStory
• Genesys
• Genesys Engage
• Git
• GitHub Actions
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Cloud Machine Learning Engine
• Google Dynamic Remarketing
• Google Maps
• Google Maps (Non Paid Users)
• Google Play
• Google Tag Manager
• Gravity Forms
• Graylog
• Groovy
• Hotjar
• Hubspot
• IBM ILOG CPLEX Optimization Studio
• InfluxDB
• JAWS Inspect
• JTL-Shop 3
• Javascript
• Jenkins
• Jira
• Kibana
• Kubernetes
• Lighthouse 360
• Linkedin Marketing Solutions
• LogIC
• Lua
• Marketo
• Micro
• Microsoft 365
• Microsoft Azure Monitor
• Microsoft Bot Framework
• Microsoft Excel
• Microsoft Exchange Online
• Microsoft Forms
• Microsoft Intune Enterprise Application Management
• Microsoft Office
• Microsoft Office 365
• Microsoft Power Apps
• Microsoft Power Automate
• Microsoft Power BI
• Microsoft PowerPoint
• Microsoft PowerShell
• Microsoft SQL Server Reporting Services
• Microsoft Teams
• Microsoft Teams Rooms
• Mitel
• Mixpanel
• Mobile Friendly
• MongoDB
• Multilingual
• MySQL
• NICE CXone Mpower
• NICE inContact
• NetSuite
• New Relic
• Office365
• Optimizely
• Oracle Communications Session Border Controller (SBC)
• Outlook
• PagerDuty
• Pega Case Management
• Postman
• PowerBI Tiles
• Python
• Quantcast
• REST
• React
• React Redux
• Redis
• RingCentral
• Route 53
• SAP Concur
• SES
• SS&C
• SalesLoft
• Salesforce
• Scylla
• Segment.io
• SharePoint
• Shutterstock
• Signal
• Slack
• Spiceworks IP Scanner
• Spring Boot
• Sprinklr
• Sprinklr Marketing
• Sprinklr Social
• Talkdesk
• Tor
• Trend Micro Smart Protection
• Trustpilot
• Twilio
• TypeScript
• Typekit
• Unbounce
• Vimeo
• Vonage
• WP Engine
• Walkme
• WebRTC
• Webex
• Wider Planet
• Winky-AXE
• Wireshark
• WordPress.org
• Workday Recruit
• YouTube
• iTunes
• webpack

Affiliated Organizations & Regional Branches

• Scup
• NewBrand (acquired by Sprinklr)
• Get Satisfaction
• Postano
• Booshaka, Inc.
• BRANDERATI
• Scandinavian University Press
• Booshaka
• Little Bird
• Nanigans
• TBG Digital