Smart Communications.

Overview

Smart Communications Inc., commonly known as Smart, is a leading wireless communications and digital services company based in the Philippines. Founded in 1991 and headquartered in Makati, it is a wholly owned subsidiary of PLDT Inc. Serving over 55 million subscribers as of late 2023, it is the largest mobile network operator in the country.

The company operates a robust wireless network utilizing technologies such as 2G, 3G, 4G LTE, and is actively rolling out 5G across multiple locations. Its telecommunications products and digital services—under brands like Smart, TNT, and Sun—include prepaid and postpaid plans, wireless broadband, digital wallet solutions, and satellite communications. Smart also delivers innovative features including Smart Load and PasaLoad, continuing its expansion to meet the needs of individual, business, and maritime clients across the Philippines.

Basic Information

Contact Details

• Phone: +44 345 241 2339
• Website: smartcommunications.com
• LinkedIn: linkedin.com/company/smart-communications-

Key Focus Areas & Initiatives

• digital experience
• customer communications management
• customer experience management
• cloud
• saas
• forms automation software
• automated data capture
• data storage
• data archiving
• saas document management
• saas document archive
• saas providers
• digital archive
• longterm data preservation
• document archiving
• digital document archiving
• ccm
• interaction experience management
• ixm
• workflow automation
• software development
• healthcare claims communication
• customer data integration
• customer interaction security
• utility customer service
• digital lending communication
• data integration
• life & annuity customer engagement
• financial services
• personalized customer communications
• digital transformation
• compliance management
• regulatory compliance
• customer data management
• d2c
• data collection automation
• customer engagement
• data quality enhancement
• b2c
• customer communication scalability
• form automation
• document generation
• financial client onboarding
• customer journey orchestration
• omnichannel orchestration
• services
• customer communication efficiency
• telecommunications
• real-time interaction
• customer engagement analytics
• public relations agencies
• customer data privacy
• business process automation
• cloud native speed
• customer data accuracy
• healthcare
• utilities
• form consolidation
• customer communication platform
• customer interaction analytics
• insurance policy communication
• government citizen interaction
• omnichannel customer engagement
• customer communication roi
• government
• insurance
• customer experience optimization
• customer data security
• customer loyalty enhancement
• customer interaction orchestration
• regulated industry solutions
• customer engagement solutions
• cloud-based ccm platform
• secure cloud infrastructure
• multi-channel communication
• conversation cloud
• omnichannel experience
• personalized communications
• interactive engagement
• forms automation
• data collection
• compliance solutions
• customer journey optimization
• cloud-based solutions
• enterprise communication
• integrated solutions
• automated workflows
• data integrity
• two-way communication
• customer experience enhancement
• forms consolidation
• scalable saas solutions
• real-time notifications
• document collaboration
• stakeholder engagement
• customer self-service
• client onboarding solutions
• experience-driven workflows
• personalized customer journeys
• digital lending platforms
• healthcare enrollment solutions
• insurance claims management
• intelligent content management
• data management solutions
• data quality assurance
• forms abandonment reduction
• loan origination automation
• trade documentation solutions
• api integrations
• analytics-driven insights
• user-friendly interfaces
• customer feedback mechanism
• seamless connectivity
• digital signatures
• smart data validation
• cross-channel communication
• multi-format support
• personalized marketing communications
• enterprise-wide solutions
• b2b
• finance
• energy_utilities
• computer software
• information technology & services
• enterprise software
• enterprises
• health care
• health, wellness & fitness
• hospital & health care

Technologies Used

• AI
• Adobe Media Optimizer
• Android
• Atlassian Cloud
• Bootstrap Framework
• Cedexis Radar
• CloudFlare Hosting
• Cloudflare DNS
• Cloudinary
• DoubleClick
• DoubleClick Conversion
• Drift
• Dynamics 365 Business Central
• Dynamics 365 CRM
• Google AdWords Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hotjar
• Linkedin Marketing Solutions
• Litmos
• Marketo
• Microsoft Office 365
• Mobile Friendly
• Outlook
• Pantheon
• Remote
• Sendgrid
• Sophos
• Twitter Advertising
• Vimeo
• Wistia
• WordPress.org
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Pendula
• Intelledox