Sharpen | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Email & Communication
Keywords & Focus Areas
Sharpen
Overview
Sharpen Technologies, based in Indianapolis, Indiana, is a software company specializing in cloud-native contact center solutions. Founded in 2011, Sharpen transforms traditional contact centers into human-centric environments designed to enhance agent and customer experiences through innovative technology and thoughtful design.
The company offers an AI-powered contact center platform that streamlines processes, provides actionable insights, and optimizes workforce productivity. With a focus on agent empowerment and enriched customer interactions, Sharpen's product suite supports businesses seeking to deliver exceptional customer service and improve operational efficiency. Their solutions include contact center software, workforce engagement management tools, and agent monitoring features tailored for mid-to-large-sized operations.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2011 |
| Revenue | 20M |
| Headquarters | 101 West Washington Street, Indianapolis, IN 46204, United States |
| Languages | English |
Contact Details
- Phone: +1 855-249-3357
- Website: sharpencx.com
- LinkedIn: linkedin.com/company/sharpentech
Key Focus Areas & Initiatives
- Contact center software
- Cloud communications
- Cloud contact center
- Customer experience
- Call center software
- Customer experience management
- Sales enablement software
- Customer service
- Support enablement software
- Customer engagement
- Technology
- Software
- Telecommunications
- Software development
- Customer data integration
- Agent coaching tools
- AI interaction summarization
- Analytics & insights
- Agent productivity tools
- Workforce management
- Customer data unification
- Interaction analytics dashboards
- Omnichannel
- Self-service automation
- Workflow automation
- Data security and compliance
- Agent experience
- Sentiment analysis
- Customer interaction management
- Proactive outbound messaging
- Security
- CCAAS platform
- Customer journey mapping
- Digital engagement
- Usable AI
- Omnichannel configuration
- Emotion-aware AI
- Real-time analytics
- Performance management
- No-code journey builder
- Multi-channel support
- Data-driven decision making
- API connectivity
- Redaction for compliance
- Customer insights
- Proactive digital outreach
- Automation
- Interaction summarization
- Cloud-native platform
- Video messaging
- CRM integration
- Customer sentiment monitoring
- AI-powered contact center
- B2B services
- Retail
- Computer systems design and related services
- Contact center analytics
- Data security
- Customer journey
- Data analytics
- Customer retention
- Risk management
- Business intelligence
- Computer & network security
Technologies Used
- AI
- Amazon SES
- Gmail
- Google Apps
- MailChimp SPF
- Microsoft Office 365
- Mixpanel
- MongoDB
- Pardot
- React Redux
- Remote
- Route 53
Community
