SEPHORA

Overview

Sephora is a leading French beauty retailer founded in 1969 by Dominique Mandonnaud. Originally a perfumery, it was renamed Sephora in 1993 and has since grown into a global brand, operating over 2,700 stores in 34 countries. Owned by LVMH since 1997, Sephora is valued at approximately $6.3 billion.

The company is known for its innovative "assisted self-service" shopping experience, allowing customers to test products before purchasing. This approach, combined with knowledgeable staff and an open-sell format, sets it apart from traditional cosmetics retailers. Sephora offers a wide range of prestige beauty products from nearly 500 brands, including its own Sephora Collection. Product categories include fragrance, makeup, skincare, haircare, and feminine hygiene products. The retailer caters to beauty enthusiasts and consumers looking for variety and discovery in a welcoming shopping environment.

Basic Information

Contact Details

• Phone: +1 877-737-4672
• Website: sephora.com
• LinkedIn: linkedin.com/company/sephora

Key Focus Areas & Initiatives

• Retail
• Beauty
• Customer service
• Skincare
• Makeup
• Fragrance
• Experiential retail
• Film production
• Cosmetics
• Film distribution
• Omnichannel
• Product testing
• Store experience
• Diversity and inclusion
• Beauty products
• Digital innovation
• Beauty retail
• Online shopping
• B2C
• Community events
• Fragrances
• Beauty influencer collaborations
• Diversity
• Inclusive beauty
• Digital tools
• Retail technology
• Customer loyalty programs
• Global presence
• Social media engagement
• Beauty community building
• Workshops
• IT support
• User experience
• Web application
• Social media marketing
• Omnichannel retail
• Virtual try-on
• Personalized beauty solutions
• Digital beauty tools
• Multichannel retailing
• E-commerce
• Exclusive brands
• Personal care products
• Personal care
• Personalized recommendations
• Virtual try-on technology
• Haircare
• Luxury goods
• Customer experience
• Services
• Hair care
• Brand exclusives
• Data protection
• Customer loyalty
• Private label
• Exclusive product launches
• Brand collaborations
• Retail innovation
• Personalized skincare
• Customer engagement
• Beauty community engagement
• Beauty community
• Beauty workshops
• Technical support
• Website maintenance
• Error resolution
• Technical difficulties
• Customer assistance
• Contact information
• Site issue
• Web hosting
• Troubleshooting
• Service interruption
• System error
• Error codes
• Website downtime
• Tech help
• Live chat support
• Phone support
• Email support
• Confidentiality
• Service reliability
• Maintenance notifications
• Client support
• System recovery
• Incident reporting
• Accessibility support
• User feedback
• Service updates
• Response time
• Problem-solving
• Help desk
• Issue tracking
• FAQ
• User guidance
• Team support
• Live updates
• Customer care
• Software maintenance
• Online help
• Service troubleshooting
• Tech troubleshooting
• Service availability
• Platform stability
• Client communication
• Service follow-up
• Support channels
• User support
• Consumer products & retail
• Motion pictures & film
• Entertainment
• Apparel & fashion
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Enterprise software
• Enterprises
• Computer software
• B2B
• UX
• Marketing & advertising
• Beauty & spas
• Cosmetics & beauty supply

Technologies Used

• AI
• AT Internet
• AddThis
• Adform
• Adobe Marketing Cloud
• Adobe Media Optimizer
• Afterpay
• Akamai
• Akamai DNS
• Akamai RUM
• Amadesa
• Apache
• Apple Pay
• Atlassian Cloud
• Bazaarvoice
• Bing Ads
• Bootstrap Framework
• Brightcove
• Canva
• Cedexis Radar
• Certona
• Dell EMC Navisphere
• Demandware
• Demandware Analytics
• Domo
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• DoubleVerify
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Flashtalking
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Maps (Non Paid Users)
• Google Places
• Google Play
• Google Tag Manager
• Heroku
• Klarna
• Lithium Technologies
• MailJet
• Media.net
• Microsoft Office
• Microsoft Office 365
• Mobile Friendly
• MongoDB
• Nginx
• Omniture (Adobe)
• Ooyala
• Open AdStream (Appnexus)
• Outlook
• Pixlee
• Plista
• PowerReviews
• Ruxit
• SOASTA
• Salesforce
• Salesforce Commerce Cloud
• Salesforce Live Agent
• Salesforce Service Cloud
• ServiceNow
• SkimLinks
• Sojern
• Stripe
• SuccessFactors (SAP)
• Tag Commander
• Tapad
• The Trade Desk
• TriggerMail
• Truste
• Twitter Advertising
• Vimeo
• Visual IQ
• WebOffice
• WordPress.org
• YouTube
• Zencoder
• dynaTrace
• iTunes
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Sephora USA, Inc
• Feeluniqueme
• Sephora München
• Feel Unique