SentiSum | Company Profile
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SentiSum
Overview
SentiSum is a London-based company specializing in customer experience analytics powered by advanced artificial intelligence. Its cloud-based platform unifies and analyzes customer interactions, including support tickets, chat logs, surveys, and reviews across multiple channels. By identifying the root causes of issues and revealing actionable patterns, teams can proactively respond to customer needs and improve retention.
The company offers a broad range of AI-driven analytics solutions such as support ticket analytics, customer feedback analytics, AI-powered speech analytics, review monitoring, and automatic routing and prioritization of customer inquiries. SentiSum's real-time alerts and dashboards allow teams to resolve problems rapidly and prevent escalation. Seamless integrations with tools like Zendesk, Jira, and Slack make it easy for organizations to enhance their customer experience initiatives.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2021 |
| Revenue | 1M |
| Headquarters | 30 Churchill Place, London, England E14 5EU, United Kingdom |
| Languages | English |
Contact Details
- Phone: +44 20 7859 4079
- Website: sentisum.com
- LinkedIn: linkedin.com/company/sentisum
- AngelList: angel.co/sentisum
- Twitter: twitter.com/sentiSuM
Key Focus Areas & Initiatives
- Customer experience management
- Omnichannel analytics
- AI-powered customer feedback analytics
- Predictive analytics
- Support ticket analytics
- Review monitoring
- Conversation intelligence
- Real-time customer insights
- Machine learning & NLP
- Customer retention tools
- AI root cause analysis
- Support workflow enhancement
- Customer loyalty and satisfaction improvement
- Support automation tools
- Data security
- Integration with helpdesk systems
- Feedback-driven improvement strategies
Technologies Used
- AI
- AddThis
- Amazon AWS
- Android
- DoubleClick
- DoubleClick Conversion
- Gmail
- Google Analytics
- Google Apps
- Google Dynamic Remarketing
- Google Font API
- Google Tag Manager
- Hotjar
- Hubspot
- Leadfeeder
- Linkedin Marketing Solutions
- Mobile Friendly
- Remote
- Route 53
- SalesLoft
- Segment.io
- Stamped
- Vidyard
- Webflow
- YouTube
Community
