SentiSum | Company Profile
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SentiSum
Overview
SentiSum is a London-based company specializing in customer experience analytics powered by advanced artificial intelligence. Its cloud platform unifies and analyzes diverse customer interactions such as support tickets, chat logs, surveys, and reviews from multiple channels to identify root causes and reveal actionable patterns. This enables teams to respond proactively to customer needs and improve operational efficiency.
The company offers a suite of AI-driven analytics products, including support ticket analytics, customer feedback analytics, AI-powered speech analytics, review monitoring, and automated ticket routing and prioritization. Real-time alerts and dashboards empower teams to address customer issues before escalation, strengthening retention and satisfaction. SentiSum integrates with leading tools like Zendesk, Jira, and Slack to enhance seamless organizational workflows.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2021 |
| Revenue | 1M |
| Headquarters | 30 Churchill Place, London, England E14 5EU, United Kingdom |
| Languages | English |
Contact Details
- Phone: +44 20 7859 4079
- Website: sentisum.com
- LinkedIn: linkedin.com/company/sentisum
- AngelList: angel.co/sentisum
- Twitter: twitter.com/sentiSuM
Key Focus Areas & Initiatives
- Customer experience management
- Omnichannel analytics
- AI-powered customer feedback analytics
- Support ticket analytics and automation
- Customer feedback anomaly and trend detection
- Predictive analytics for customer retention
- Multi-channel feedback unification
- Customer journey insights using natural language processing
- Churn reduction strategies
- Real-time customer insights and alerts
- Integrations with platforms such as Zendesk, Gorgias, Freshdesk, Intercom, Dixa, and Jira
- Support process optimization and automation
- Sentiment analysis and feedback democratization
- Brand reputation management and competitive analysis
Technologies Used
- AI
- AddThis
- Amazon AWS
- Android
- DoubleClick
- DoubleClick Conversion
- Gmail
- Google Analytics
- Google Apps
- Google Dynamic Remarketing
- Google Font API
- Google Tag Manager
- Hotjar
- Hubspot
- Leadfeeder
- Linkedin Marketing Solutions
- Mobile Friendly
- Remote
- Route 53
- SalesLoft
- Segment.io
- Stamped
- Vidyard
- Webflow
- YouTube
Community
