SentiSum | Company Profile - Revenue, Headcount, Tech Stack, Contacts
SentiSum is a London-based company that specializes in customer experience analytics using advanced artificial intelligence technology.
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Overview
SentiSum is a London-based company specializing in customer experience analytics powered by advanced artificial intelligence. Its cloud-based platform unifies and analyzes interactions such as support tickets, chat logs, surveys, and reviews from multiple customer channels to identify root causes and spot trends, enabling teams to respond proactively to customer needs.
The company delivers a suite of AI-driven analytics solutions including support ticket analytics, customer feedback analytics, AI-powered speech analytics, and automated routing and prioritization of queries. Real-time alerts and dashboards empower organizations to act quickly and boost retention by solving issues early. SentiSum integrates seamlessly with platforms like Zendesk, Jira, and Slack, enhancing customer experience management for enterprise teams.
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