SentiSum

Overview

SentiSum is a London-based company specializing in customer experience analytics powered by advanced artificial intelligence. Its cloud-based platform unifies and analyzes interactions such as support tickets, chat logs, surveys, and reviews from multiple customer channels to identify root causes and spot trends, enabling teams to respond proactively to customer needs.

The company delivers a suite of AI-driven analytics solutions including support ticket analytics, customer feedback analytics, AI-powered speech analytics, and automated routing and prioritization of queries. Real-time alerts and dashboards empower organizations to act quickly and boost retention by solving issues early. SentiSum integrates seamlessly with platforms like Zendesk, Jira, and Slack, enhancing customer experience management for enterprise teams.

Basic Information

Contact Details

• Phone: +44 20 7859 4079
• Website: sentisum.com
• LinkedIn: linkedin.com/company/sentisum
• AngelList: angel.co/sentisum
• Twitter: twitter.com/sentiSuM

Key Focus Areas & Initiatives

• Customer experience management
• Omnichannel analytics
• Predictive analytics
• Support ticket analytics
• Review monitoring
• Customer feedback analytics
• Conversation intelligence
• Customer sentiment analytics
• Real-time customer insights
• AI-powered customer feedback
• Support quality monitoring
• Customer retention tools
• AI root cause analysis
• Support process automation
• Support workflow automation
• Customer support insights
• Customer satisfaction improvement
• Data-driven decision making
• Integrations with Zendesk, Gorgias, Intercom, Freshdesk, Dixa
• Survey data analysis
• Customer feedback automation
• Customer journey analysis
• Customer feedback anomaly detection
• Support ticket auto-routing and prioritization
• Sentiment analysis
• Support system integration
• Churn reduction
• Enterprise CX solutions
• Feedback insights and aggregation
• AI-powered speech analytics
• Brand reputation management

Technologies Used

• AI
• AddThis
• Amazon AWS
• Android
• DoubleClick
• DoubleClick Conversion
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hotjar
• Hubspot
• Leadfeeder
• Linkedin Marketing Solutions
• Mobile Friendly
• Remote
• Route 53
• SalesLoft
• Segment.io
• Stamped
• Vidyard
• Webflow
• YouTube

Affiliated Organizations & Regional Branches

• London Business Angels
• Ascension Ventures
• London Co-Investment Fund
• 500 Startups