Rail Delivery Group

Overview

The Rail Delivery Group (RDG) is a British membership organization that brings together passenger and freight train operators, Network Rail, and HS2 to enhance the railway system across Great Britain. Established in 2011, RDG evolved from the Association of Train Operating Companies (ATOC) to support its members and coordinate initiatives aimed at improving the customer experience and the overall efficiency of rail transport.

RDG focuses on several key areas, including customer experience, ticketing and revenue management, and industry reform. It leads modernization efforts in ticketing systems and provides comprehensive travel information through the National Rail Enquiries service. RDG also manages national ticketing, revenue allocation, and supports various marketing initiatives for rail brands. By collaborating with industry stakeholders, RDG advocates for improvements in service quality and policy, benefiting both rail operators and passengers alike.

Basic Information

Contact Details

• Phone: +44 20 7841 8000
• Website: raildeliverygroup.com
• LinkedIn: linkedin.com/company/rail-delivery-group

Key Focus Areas & Initiatives

• Rail transportation
• Industry strategy
• Rail industry digital ticketing
• Industry development
• Public information
• Rail brands
• Revenue allocation
• Industry policy
• Rail revenue settlement
• Rail industry public relations
• Sustainability
• Rail industry efficiency
• Industry partnerships
• Data analytics
• Rail industry regulation
• Rail industry information services
• Rail policy development
• Industry advocacy
• Rail revenue management systems
• B2C
• Digital ticketing systems
• Industry coordination
• Rail operational support systems
• Industry reform
• Rail industry public information
• Revenue management
• Rail data systems
• Rail industry operational support
• Rail marketing
• Rail industry strategic planning
• Rail industry growth
• Rail schemes and brands
• Customer information
• Public administration
• B2B
• Industry safety
• Rail schemes
• Industry governance
• Rail industry governance
• Rail revenue system
• Industry support
• Customer service
• Rail industry digital transformation tools
• Rail marketing campaigns
• Rail industry reform plans
• Rail industry standards
• Rail industry collaboration tools
• Rail industry operational efficiency
• E-commerce
• Rail customer service
• Rail digital systems
• Rail industry policy
• Rail industry member services
• Rail industry innovation
• Rail freight services
• Rail industry licensing
• Rail industry data analytics
• Rail passenger services
• Rail industry policy advocacy
• Rail industry safety standards
• Rail industry coordination
• Industry services
• Rail sustainability programs
• Rail advocacy
• Government
• Rail data management
• Rail revenue systems
• Rail industry safety
• Rail industry revenue management
• Rail industry digital innovation
• Rail industry partnerships
• Industry efficiency
• Member services
• Rail industry data management
• Industry operations
• Ticketing
• Ticketing system
• Customer information services
• Rail industry stakeholder engagement
• Rail industry customer experience
• Information technology
• Rail industry advocacy groups
• Rail ticketing
• Rail industry digital platforms
• Industry growth
• Rail industry digital transformation
• Digital ticketing
• Rail industry advocacy
• Professional, scientific, and technical services
• Rail ticket licensing
• Data management
• Rail safety standards
• Customer experience
• Scenic and sightseeing transportation, land
• Industry innovation
• Ticketing and fare management
• Industry collaboration
• Rail industry sustainability
• Transportation & logistics
• Rail industry member engagement
• Services
• Digital transformation
• Rail licensing
• Rail industry collaboration
• Industry standards
• Consulting
• Rail industry reform initiatives
• Rail industry reform
• Retail
• Rail customer experience enhancement
• Industry-wide initiatives
• Railway
• Train services
• Passenger information
• Rail data
• Journey planning
• B2B services
• Passenger demand forecasting
• Green travel
• Rail accreditation
• Railcards
• Journey booking
• Retail services
• Safety on railways
• Operational decision making
• Cross-industry collaboration
• Transport authorities
• Operational crisis management
• Data analysis
• Fares management
• Commercial relationships
• Railway accessibility
• Supply chain logistics
• Railway engineering
• Industry policies
• Community travel
• Rail partnerships
• Customer focus
• Events and media
• Timetable data
• Routeing data
• Fares data
• National rail enquiries
• Transport for Britain
• Passenger feedback
• Railway safety standards
• Inclusive travel
• Careers in rail
• Staff training
• Accredited suppliers
• Customer needs analysis
• Transportation reform
• Advanced technology
• Value of rail
• Environmental impact
• Local businesses
• Finance
• Non-profit
• Distribution
• Transportation/trucking/railroad
• Environmental services
• Renewables & environment
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Financial services
• Nonprofit organization management

Technologies Used

• Atlassian Cloud
• CloudFlare Hosting
• Cloudflare DNS
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google Analytics
• Google Font API
• Google Maps
• Google Maps (Non Paid Users)
• Google Tag Manager
• Hotjar
• Joomla
• Linkedin Marketing Solutions
• MailChimp SPF
• Mailchimp Mandrill
• Microsoft Azure Hosting
• Microsoft Office 365
• Mimecast
• Mobile Friendly
• Multilingual
• OneTrust
• Outlook
• Remote
• Salesforce
• ShareThis
• Twitter Advertising
• VueJS

Affiliated Organizations & Regional Branches