Qudos Bank

Overview

Qudos Bank is a prominent customer-owned bank in Australia, formed as a division of Bank Australia Limited after their merger in July 2025. With over $17.5 billion in assets and 15 branches across New South Wales, Victoria, Queensland, and the ACT, it serves more than 300,000 members nationwide. Originally established in 1959 as the Qantas Staff Co-operative Credit Union and rebranded in 2016, the organization has expanded its offerings significantly.

The bank provides a comprehensive range of retail banking products and services, such as home loans, personal loans, car loans, credit cards, savings accounts, financial planning assistance, and foreign exchange. Following the merger, customers enjoy reduced fees and improved access through Bank@Post outlets. Qudos Bank prioritizes a community-focused approach, customer ownership, and positive impact, alongside investments in digital transformation for enhanced customer experience and operational efficiency.

Basic Information

Contact Details

• Phone: +61 2 9582 3200
• Website: qudosbank.com.au
• LinkedIn: linkedin.com/company/qudos-bank

Key Focus Areas & Initiatives

• Financial services
• Offset accounts
• Retail
• Fraud detection
• Customer support
• Home loans
• Sustainable banking
• B2C
• Personal loans
• Loan application process
• Carbon neutrality
• Customer-owned bank
• Fixed interest rates
• Interest rate discounts
• Financial hardship support
• Mortgages
• Banking with values
• Fraud prevention
• Savings and investments
• Mobile banking
• Superannuation
• Ethical banking
• Loan repayment strategies
• Community investment
• Energy & utilities
• Banking
• Credit cards
• Financial planning
• Interest rate comparison
• Online banking
• Low deposit home loans
• Investments
• Financial wellbeing tools
• Digital banking
• Financial literacy
• Construction & real estate
• Savings accounts
• Loan approval process
• Interest rates
• Wealth management
• Services
• Community support
• Insurance
• Qantas points
• Home loan split options
• Variable interest rates
• Loan refinancing
• Climate Active certification
• Interest only loans
• Commercial banking
• Banking for first home buyers
• Finance
• Computer & network security
• Information technology & services
• Investment management

Technologies Used

• AI
• ASP.NET
• Amazon AWS
• Bootstrap Framework
• Cornerstone On Demand
• DoubleClick
• DoubleClick Conversion
• Eloqua
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google Analytics
• Google Custom Search
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Tag Manager
• Mailchimp Mandrill
• Microsoft Office 365
• Microsoft-IIS
• Mimecast
• Mobile Friendly
• New Relic
• Outlook
• Route 53
• Sendgrid
• Snowflake
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Bank Australia Limited