Puzzel

Overview

Puzzel is a customer experience (CX) ecosystem provider based in Norway, founded in 1998. The company aspires to be Europe’s leading provider of CX solutions and has earned recognition for its commitment to simplicity, trust, and innovation, including being named the Most Innovative Company in 2023.

Its AI-native CX ecosystem integrates cloud-based contact center solutions, self-service automation, real-time agent support, and omni-channel communication across voice, SMS, email, chat, and social media. The platform features advanced analytics and reporting to enrich interaction insights. Puzzel’s infrastructure is built on secure cloud services with European data protection compliance, operating multiple data centers across Europe.

Basic Information

Contact Details

• Phone: +47 21 89 89 89
• Website: puzzel.com
• LinkedIn: linkedin.com/company/puzzel-solutions

Key Focus Areas & Initiatives

• European CX technology
• Customer support automation
• Digital engagement tools
• Data security
• Knowledge management
• Automated call summaries
• Agent support tools
• Multi-channel contact management
• AI chatbots
• Multi-channel customer support
• Travel & hospitality
• Self-service automation
• Automated ticketing
• European CX provider
• Trust and simplicity in CX
• Workflow automation
• Omnichannel support
• Digital customer service
• Customer experience platform
• AI-powered quality management
• Cloud deployment
• Scalable contact center
• Customer service optimization
• Performance management
• Retail
• Computer systems design and related services
• AI-powered decision support
• Customer retention strategies
• Customer retention
• Workforce management
• Call center automation
• Digital transformation in CX
• AI-driven personalization
• Generative AI
• Multi-channel communication
• Insurance
• AI-driven customer feedback analysis
• Integrated CX ecosystem
• Real-time call analytics
• Customer satisfaction metrics
• Cloud-based contact center
• Customer data privacy
• Multi-language support
• Cloud security standards
• Customer insights
• Customer experience
• Agent productivity tools
• E-commerce
• B2B
• Cost reduction in CX
• Conversational AI
• AI-powered call summaries
• Real-time speech analytics
• Customer engagement
• Agent coaching tools
• Multi-channel AI routing
• Multi-channel routing
• Data security in CX
• Integrated CRM
• Customer experience analytics
• Contact center as a service
• Enterprise CX solutions
• AI-driven call routing
• AI-driven customer insights
• Virtual agents
• Services
• Conversational AI for contact centers
• Cloud contact center solutions
• Cloud infrastructure
• Information technology & services
• AI-enabled decision making
• Self-service portals
• Banking
• Energy & utilities
• Predictive customer engagement
• Customer journey management
• AI-powered self-service
• AI-enabled customer service
• Digital transformation
• Machine learning
• AI automation
• AI-enabled agent coaching
• Personalized support
• Digital transformation tools
• Government
• AI training and support
• Enterprise CX platform
• Voice recognition technology
• AI-powered CX
• Natural language processing
• Cloud contact center
• Customer interaction management
• Scalable architecture
• Agent performance analytics
• Customer data platform
• AI-driven insights
• AI for customer insights
• Automated quality assurance
• Customer satisfaction
• AI-powered routing
• Operational efficiency
• Customer journey analytics
• Cost efficiency in CX
• Multi-channel integration
• AI-powered workforce management
• Real-time analytics
• Public sector
• Customer feedback analysis
• CX ecosystem
• Contact centre
• Virtual agent suite
• Case management
• AI-powered agents
• Intelligent routing
• Personalized customer support
• Automation
• Agent empowerment
• Customer feedback surveys
• Sales intelligence
• Proactive support
• Seamless integrations
• Cloud-based solutions
• Cost reduction
• Workforce engagement
• Scalability
• Unified interface
• Agent workspace
• Sentiment analysis
• Predictive analytics
• Enhanced engagement
• Training solutions
• Response automation
• Query resolution
• Intent engine
• Chatbots
• Email automation
• Voice solutions
• Task automation
• Improved efficiency
• Real-time insights
• Digital customer interaction
• Self-service capabilities
• User-friendly interface
• Finance
• Consumer products & retail
• Computer & network security
• Consumer internet
• Consumers
• Internet
• Enterprise software
• Enterprises
• Computer software
• Internet infrastructure
• Financial services
• Artificial intelligence
• Analytics

Technologies Used

• AI
• Amazon AWS
• Atlassian Cloud
• Bing Ads
• CloudFlare Hosting
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google Dynamic Remarketing
• Google Tag Manager
• Hubspot
• IoT
• LeadForensics
• Linkedin Marketing Solutions
• MailChimp SPF
• Microsoft Office 365
• Mobile Friendly
• Outlook
• Pantheon
• Pardot
• Remote
• Route 53
• Sendgrid
• Slack
• Squarespace ECommerce
• Talkdesk
• Typekit
• Vonage
• WP Engine
• YouTube
• Zendesk

Affiliated Organizations & Regional Branches

• SupWiz (a Puzzel company)
• Vergic