OSB Group

Overview

OSB Group is a UK-based specialist mortgage lender with over 150 years of experience. The company focuses on niche segments of the mortgage market, including Buy-to-Let, residential, complex commercial, and development finance. Headquartered in Chatham, Kent, it operates multiple customer service centers across the UK and has a subsidiary in India providing operational support in various areas.

The Group offers a range of mortgage products tailored for borrowers with complex needs, distributing them through intermediaries and retail savings brands such as Kent Reliance and Charter Savings Bank. Its brands, including Precise Mortgages, Kent Reliance for Intermediaries, and InterBay, cater to distinct customer segments. The organization emphasizes strong customer service, supported by a knowledgeable sales team and expert underwriters, ensuring flexible support for mortgage advisors and brokers.

Basic Information

Contact Details

• Phone: +44 163 484 8944
• Website: osb.co.uk
• LinkedIn: linkedin.com/company/osb-group

Key Focus Areas & Initiatives

• Regulatory compliance
• Retail savings products
• Customer service centers
• Credit decisioning
• Data analytics
• Specialist lending
• Financial resilience
• Credit expertise
• UK banking
• Financial analytics
• Cost management
• Banking
• Customer service
• Offshore support
• Development finance for small developers
• Mortgage lending
• Regulatory environment
• Heritage over 150 years
• Banking infrastructure
• Retail savings
• Data analytics in credit risk
• Specialist mortgage lending
• Bridging finance
• Securitizations
• Data-driven decision making
• Digital banking
• Diversified funding
• Asset-backed lending
• Financial performance
• Offshore operational support
• Specialized financial products
• Buy-to-let
• Offshore operations
• Energy-efficient office
• Community impact report
• Stakeholder relationships
• Semi-commercial finance
• Heritage
• Operational efficiency
• IT security
• Bridging loans
• Community support initiatives
• Funding diversification
• Sustainable banking
• Residential mortgages
• Customer retention
• Credit risk management
• Financial services
• SME lending
• Savings and investments
• Financial stability
• Sustainable finance
• Risk management
• Buy-to-let mortgages
• Specialist SME funding
• Asset finance
• Complex commercial lending
• Customer-centric approach
• Climate transition plan
• Retail deposits
• Development finance
• Customer service excellence
• Customer support
• B2B
• B2C
• Services
• Retail
• Commercial banking
• Financial reporting
• Computer & network security
• Information technology & services

Technologies Used

• Bootstrap Framework
• CSC Corporate Domains
• CloudFlare Hosting
• Cloudflare DNS
• EasyDNS
• Google Analytics
• Google Tag Manager
• Microsoft Office 365
• Mimecast
• Mobile Friendly
• MouseFlow
• OneTrust
• Remote
• Salesforce
• Visual Website Optimizer

Affiliated Organizations & Regional Branches

• PRECISE.