Netomi | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Netomi is an AI-driven customer service automation company that specializes in conversational AI solutions to enhance customer experience at scale. Founded in 2015, it has developed a platform known as the "Agentic OS for CX," which utilizes a network of AI agents to facilitate deep customer engagement through multiple channels, ensuring that interactions are accurate and secure.

The company offers a patented, no-code AI customer service platform that integrates with existing support channels such as email, chat, and social media. The platform can operate in both fully automated and assisted modes, allowing for efficient handling of customer inquiries. Key features include real-time omnichannel intelligence, generative AI trained on customer intents, and proactive care capabilities designed to anticipate customer needs. Netomi's technology automates up to 80% of routine inquiries, improving response times and operational efficiency while maintaining high standards of data privacy and security.