Netomi

Overview

Netomi is an AI-driven customer service automation company that specializes in conversational AI solutions to enhance customer experience at scale. Founded in 2015, it has developed a platform known as the "Agentic OS for CX," which utilizes a network of AI agents to facilitate deep customer engagement through multiple channels, ensuring that interactions are accurate and secure.

The company offers a patented, no-code AI customer service platform that integrates with existing support channels such as email, chat, and social media. The platform can operate in both fully automated and assisted modes, allowing for efficient handling of customer inquiries. Key features include real-time omnichannel intelligence, generative AI trained on customer intents, and proactive care capabilities designed to anticipate customer needs. Netomi's technology automates up to 80% of routine inquiries, improving response times and operational efficiency while maintaining high standards of data privacy and security.

Basic Information

Contact Details

• Phone: +1 646-709-3060
• Website: netomi.com
• LinkedIn: linkedin.com/company/netomi

Key Focus Areas & Initiatives

• Artificial intelligence
• Consumer engagement
• Personalization
• Messaging
• SaaS
• AI
• Automated customer support
• Customer service
• Conversational AI
• Generative AI
• Large language models
• Software development
• Telecommunications
• Natural language processing
• AI guardrails
• Deep learning
• AI customer service
• AI for large enterprises
• AI-driven proactive engagement
• Support automation
• AI response consistency
• No-code AI studio
• AI governance
• Customer experience
• Compliance
• Customer service software
• Services
• AI orchestration
• AI integration with CRM
• Customer communication AI
• Customer experience automation
• Retail
• AI feedback loop
• AI workflow management
• Proactive support
• Sentiment analysis
• Consulting
• AI security and compliance
• Enterprise software
• AI-driven customer support
• AI scalability at enterprise level
• Hospitality
• Multi-agent collaboration
• AI-powered insights
• AI in regulated industries
• Enterprise customer service
• Customer intent detection
• AI orchestration for complex requests
• AI chatbot platform
• AI federated knowledge access
• Support ticket automation
• AI for transactional requests
• Computer systems design and related services
• Omnichannel support
• Workflow automation
• B2B
• Enterprise CX platform
• Brand safety
• AI for global brands
• Generative AI for CX
• Fintech
• Multimodal AI
• AI analytics
• Automated customer care
• Seamless integration
• Multi-channel support
• AI-driven insights
• Real-time analytics
• Chatbot automation
• Operational efficiency
• Virtual assistants
• Self-service solutions
• Business system integration
• Customer journey optimization
• Data privacy
• AI monitoring
• Customer feedback analysis
• Response automation
• Omnichannel communication
• AI deployment
• Co-pilot assistance
• Auto-pilot resolution
• Knowledge management
• Personalized customer service
• Predictive care
• Ticketing automation
• Customer intent recognition
• Safety compliance
• Sentiment detection
• Emotional intelligence
• User context awareness
• Chat and email integration
• Customer loyalty programs
• Ecommerce solutions
• Fintech support
• Travel industry applications
• Entertainment customer support
• Telecommunications AI solutions
• SaaS integrations
• Customer relationship management
• API integration
• Finance technology
• Financial services
• E-commerce
• Consumer internet
• CRM
• Sales

Technologies Used

• AI
• AdRoll
• Bing Ads
• Cloudinary
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Tag Manager
• Hotjar
• Hubspot
• Lever
• Linkedin Marketing Solutions
• MailChimp SPF
• Mobile Friendly
• Nginx
• Pantheon
• React
• React Redux
• Remote
• Route 53
• Sendgrid
• Varnish
• Vimeo
• WordPress.org
• YouTube
• Zendesk

Affiliated Organizations & Regional Branches