Mosaicx

Overview

Mosaicx is a cloud-based conversational AI platform designed to enhance interactions among customers, patients, members, and employees through Intelligent Virtual Agents (IVA). With over 30 years of experience, the company simplifies communication and makes technology accessible, focusing on scalability, security, and ease of use. Users can customize solutions without advanced technical skills, making the platform suitable for a wide range of industries and enterprise needs.

The platform automates interactions using natural language processing and voice recognition, leading to faster resolutions and valuable data insights. Mosaicx offers outbound text messaging for automated campaigns, conversation intelligence, customer journey mapping, and predictive analytics. Its multi-channel support, compliance features, and customizable workflows make it a practical solution for regulated sectors such as healthcare and pharmacy.

Basic Information

Contact Details

• Phone: +1 617-873-1600
• Website: mosaicx.com
• LinkedIn: linkedin.com/company/mosaicx

Key Focus Areas & Initiatives

• Conversational AI
• Customer service technology
• Employee service technology
• Natural language processing
• Intelligent virtual agents
• Digital messaging
• Customer experience management
• Customer self-service
• Collecting payments
• Sending notifications
• Scheduling appointments
• Omnichannel communication
• AI personas
• Contact center automation
• Machine learning
• IT services & IT consulting
• End-to-end analytics
• Customer journey analytics
• Computer systems design and related services
• Cloud-based solutions
• AI for financial services
• Cost reduction
• AI-driven outbound notifications
• Rapid deployment
• Proactive customer outreach
• Multi-industry support
• Customer satisfaction initiatives
• Customer support automation
• Utilities and data security
• Security compliance
• B2B solutions
• AI-driven decision making
• Operational efficiency
• Healthcare technology
• Scalability and real-time insights
• AI-enabled proactive alerts
• Customer journey tracking
• Government services
• Enterprise contact center
• Automated support
• Virtual agents and dynamic data insights
• Proactive messaging
• Enterprise security
• Omnichannel solutions
• Scalable CX solutions
• AI-powered virtual assistants
• Enterprise SaaS
• AI-native CX platform
• Telecommunications
• Voice and text communication
• Customizable workflows
• Bi-directional messaging
• Customer engagement
• Cloud SaaS platform
• Multi-channel messaging
• Performance monitoring
• Predictive analytics
• Automated customer support
• Travel technology
• Natural language understanding
• 988 suicide & crisis lifeline
• AI-powered crisis support
• Customer interaction management
• Multi-language support
• Generative AI
• End-to-end interaction analytics
• Retail solutions
• AI for compliance and security
• Integrated analytics engine
• B2C and e-commerce
• Artificial intelligence
• Financial services
• Computer & network security
• Health care and wellness
• Enterprise software
• Consumer internet

Technologies Used

• AI
• Amazon SES
• Android
• Atlassian Cloud
• Bing Ads
• CSC Corporate Domains
• Circle
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google AdWords Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hubspot
• Linkedin Login
• Linkedin Marketing Solutions
• Linkedin Widget
• Microsoft Office 365
• Mobile Friendly
• Outlook
• Route 53
• WordPress.org
• YouTube

Affiliated Organizations & Regional Branches

• West Corporation