Medallia | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Email & Communication
Keywords & Focus Areas
Medallia
Overview
Medallia is a global leader in experience management software, dedicated to capturing and analyzing real-time feedback from customers, employees, citizens, and patients. Founded in 2000 in Palo Alto, California, the company rebranded in 2001 and launched its SaaS platform in 2003, establishing itself in the customer experience management market.
The Experience Cloud is its flagship product, collecting data from channels such as mobile, social media, and contact centers. Utilizing AI-driven analytics, Medallia transforms feedback into actionable insights to enhance satisfaction and engagement for organizations. The company serves diverse sectors including automotive, healthcare, hospitality, and retail, with global operations. Its offerings include customer and employee experience tools, business insights, digital services, and support in implementation and training.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2001 |
| Revenue | $477.2M |
| Headquarters | 6220 Stoneridge Mall Rd, Pleasanton, California 94588-3260, United States |
| Languages | English |
| Parent Organization | Thoma Bravo |
| Alexa Ranking | 3937 |
Contact Details
- Phone: +1 650-321-3000
- Website: medallia.com
- LinkedIn: linkedin.com/company/medallia-inc.
- Twitter: @medallia
- Facebook: facebook.com/MedalliaInc
Key Focus Areas & Initiatives
- Customer experience management
- Technology innovation
- Business intelligence data
- Text analytics
- Enterprise feedback management
- Social media insights
- Employee experience solutions
- Social listening
- SaaS platforms
- Customer feedback
- Contact center solutions
- EDP services
- Software development
- Real-time analytics and feedback
- Customer journey orchestration
- Experience program automation
- Business performance insights
- Customer insights platform
- Feedback automation and collection
- Loyalty programs
- Multi-channel feedback
- AI-driven insights
- Survey creation tools
- Data dashboard and visualization
- Benchmarking and analytics
- Employee listening and activation
- Digital feedback collection
- Customer-centric culture
- Consulting and management services
- Market research and strategy
- Experience management for retail, hospitality, and financial services
- Operational insights and analytics
- Churn reduction and customer retention
- Quality management and personalization
- Continuous improvement programs
- Self-service administration tools
- Actionable insights
- Voice of the customer and employee
- Digital experience and omnichannel journeys
Technologies Used
- AI
- Amazon AWS
- Amazon SES
- Citrix
- Gmail
- Google Apps
- MailChimp SPF
- Marketo
- Media Temple SSL
- Microsoft Office 365
- Netlify
- OneTrust
- Remote
- Route 53
- Salesforce Service Cloud
- The Trade Desk
- VueJS
- WP Engine
Community
