Loris | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Loris.ai, Inc. is a technology company founded in 2017 by Nancy Lublin, with headquarters in New York City and an office in Tel Aviv, Israel. The company focuses on artificial intelligence, customer service, machine learning, and SaaS solutions, specializing in an AI-powered conversational intelligence platform that transforms customer service interactions into actionable insights, enhancing business growth and customer experience.

The platform analyzes customer interactions across various communication channels, utilizing natural language processing, emotion detection, and machine learning to provide real-time and post-conversation analytics. This enables businesses to identify the root causes of customer issues, monitor agent performance, and detect emerging problems. Loris also offers predictive analytics, agent performance optimization, and integration capabilities with major customer service platforms, all while emphasizing ethical AI and emotional intelligence. The company serves industries including ecommerce, travel, fintech, and healthcare, supporting customer experience leaders in improving service outcomes.