Loris | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Analytics & Tracking
Social & Marketing
Email & Communication
Keywords & Focus Areas
Loris
Overview
Loris.ai, Inc. is a technology company founded in 2017 by Nancy Lublin, with headquarters in New York City and an office in Tel Aviv, Israel. The company focuses on artificial intelligence, customer service, machine learning, and SaaS solutions, specializing in an AI-powered conversational intelligence platform that transforms customer service interactions into actionable insights, enhancing business growth and customer experience.
The platform analyzes customer interactions across various communication channels, utilizing natural language processing, emotion detection, and machine learning to provide real-time and post-conversation analytics. This enables businesses to identify the root causes of customer issues, monitor agent performance, and detect emerging problems. Loris also offers predictive analytics, agent performance optimization, and integration capabilities with major customer service platforms, all while emphasizing ethical AI and emotional intelligence. The company serves industries including ecommerce, travel, fintech, and healthcare, supporting customer experience leaders in improving service outcomes.
Basic Information
Industry | information technology & services |
---|---|
Founded | 2018 |
Revenue | 1M |
Headquarters | 24 W 25th St, New York, NY 10010-2703, United States |
Parent Organization | Contentsquare Foundation |
Contact Details
- Phone: +1 347-927-7810
- Website: loris.ai
- LinkedIn: linkedin.com/company/loris-ai
- Facebook: facebook.com/lorisaitech/
- Twitter: twitter.com/loris_ai
Key Focus Areas & Initiatives
- Customer service
- Sentiment analysis
- Data science
- Machine learning
- Natural language processing
- SaaS
- Artificial intelligence
- Conversational AI
- Customer experience
- Quality assurance
- Conversational intelligence
- Tagging
- Organizational insight
- Customer experience analytics
- Customer insight
- Conversational analytics
- Call center software
- Speech analytics
- Software development
- Agent performance monitoring
- Conversation intelligence
- AI models
- Issue resolution detection
- Voice transcription
- Real-time analytics
- Root cause analysis
- Customer satisfaction scores
- AI platforms
- Interaction tagging
- Customer service software
- Multichannel integration
- Customer support automation
- Agent co-pilot
- Customer insights
- Customer support
- CX analytics
- Customer feedback analysis
- Customer churn prediction
- Operational efficiency
- Customer journey mapping
- B2B
- E-commerce
- Services
- Retail
- Consumer internet
- Internet
Technologies Used
- AI
- Android
- DoubleClick
- DoubleClick Conversion
- Facebook Custom Audiences
- Facebook Login (Connect)
- Facebook Widget
- FullStory
- Gmail
- Google Analytics
- Google Apps
- Google Cloud Hosting
- Google Dynamic Remarketing
- Google Font API
- Google Tag Manager
- Hotjar
- Hubspot
- Linkedin Marketing Solutions
- Microsoft Office 365
- Mobile Friendly
- Nginx
- React
- Remote
- Route 53
- ShareASale
- Twitter Advertising
- WP Engine
- WordPress.org