Loop | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Loop Returns is a returns management software platform based in Columbus, Ohio, founded in 2016. The company focuses on helping e-commerce brands, particularly those on Shopify, optimize their returns process while enhancing customer loyalty and retaining revenue. The platform operates an exchange-first model, encouraging customers to exchange items instead of opting for refunds, which helps reduce losses and promotes sustainability.

The platform manages over 2 million returns monthly for more than 5,000 brands across 18 countries, retaining over $2.4 billion in sales for its partners. Loop Returns offers an all-in-one solution that includes automated returns and exchanges, tracking updates, fraud detection, and seamless integrations with various systems. The company has raised significant funding and continues to expand its services, including partnerships for cross-border returns and the launch of new solutions to enhance the post-purchase experience.