Loop

Overview

Loop Returns is a returns management software platform based in Columbus, Ohio, founded in 2016. The company focuses on helping e-commerce brands, particularly those on Shopify, optimize their returns process while enhancing customer loyalty and retaining revenue. The platform operates an exchange-first model, encouraging customers to exchange items instead of opting for refunds, which helps reduce losses and promotes sustainability.

The platform manages over 2 million returns monthly for more than 5,000 brands across 18 countries, retaining over $2.4 billion in sales for its partners. Loop Returns offers an all-in-one solution that includes automated returns and exchanges, tracking updates, fraud detection, and seamless integrations with various systems. The company has raised significant funding and continues to expand its services, including partnerships for cross-border returns and the launch of new solutions to enhance the post-purchase experience.

Basic Information

Contact Details

• Phone: +1 614-425-4466
• Website: loopreturns.com
• LinkedIn: linkedin.com/company/loop-returns
• Twitter: twitter.com/loopreturns
• AngelList: angel.co/loop-40
• Facebook: facebook.com/LoopReturns

Key Focus Areas & Initiatives

• e-commerce
• saas
• retail technology
• enterprise software
• consumer internet
• software
• internet
• information technology
• software development
• return process scalability
• shipping cost reduction
• return workflow
• return tracking
• enterprise saas
• return process automation tools
• return process automation platform
• retail
• return process security features
• return process high-volume support
• return process variant exchanges
• return process efficiency
• return process logistics optimization
• services
• post-purchase experience
• no-code editor
• multi-channel updates
• computer systems design and related services
• return-first model
• return process customization
• exchange optimization
• return process security
• return process analytics
• automated returns
• return process analytics dashboard
• return policies
• ai fraud detection
• return process cost savings
• customer loyalty
• return process customer experience
• return process data insights
• custom workflows
• data security
• return policy rules
• return process sustainable growth
• return process customer incentives
• logistics integration
• return process scalability solutions
• return process out-of-stock alerts
• return coverage
• return process enterprise support
• return process automation
• return process analytics tools
• return process personalization
• return process api
• return process revenue retention
• return process complex return handling
• d2c
• returns management
• return process security compliance
• return process customer self-service
• return outcomes
• return process fraud prevention
• return automation
• return fraud prevention
• exchanges
• return process logistics support
• return process ai fraud detection
• customer experience
• return analytics
• api integration
• return process brand loyalty
• return process customer satisfaction
• shopify integration
• logistics support
• return process shopify app
• return process enterprise scalability
• return process logistics integration
• return software
• return policy customization
• return process automation no-code
• return process flexibility
• return process cost management
• b2c
• return process global scale
• inventory management
• return logistics
• operational efficiency
• return process operational efficiency
• return process customer engagement
• self-serve portal
• order tracking
• return process multi-channel updates
• logistics
• fraud detection
• return fraud mitigation
• return process optimization
• return process shopify-native
• return process out-of-stock management
• ecommerce solutions
• profitable returns
• exchange automation
• instant exchanges
• returns tracking
• custom return policies
• fraud prevention
• warranties management
• logistics optimization
• shipping costs management
• customer loyalty programs
• actionable insights
• order tracking solutions
• branded tracking pages
• self-serve returns portal
• advanced exchanges
• point of sale integration
• shop now and later
• bonus credit incentives
• upsell opportunities
• dynamic fee management
• multi-destination returns
• warranty claims processing
• return handling
• integrations with shopify
• erp system integration
• customer engagement strategies
• sustainable growth
• retention strategies
• return coverage model
• inline upsell features
• fraud detection tools
• merchant success support
• help center resources
• dedicated onboarding support
• api documentation
• performance review meetings
• sales retention strategy
• customer-centric return experience
• reliable tracking
• fraud and abuse mitigation
• cost savings solutions
• return experience optimization
• b2b
• distribution
• consumers
• computer & network security

Technologies Used

• 1Password
• AWS Lambda
• AWS Trusted Advisor
• Amadesa
• Amazon DynamoDB
• Apple macOS
• Bing Ads
• Cloudflare DNS
• Docker
• DoubleClick
• DoubleClick Conversion
• Drift
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• GitLab
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Tag Manager
• Google Workspace
• Hotjar
• Hubspot
• Imperva Serverless Protection
• Jamf
• Jira
• Kubernetes
• Laravel
• Lever
• Linkedin Marketing Solutions
• Mobile Friendly
• MySQL
• Notion
• PowerReviews
• Rippling
• Salesforce
• Segment.io
• Slack
• Stripe
• Twitter Advertising
• Vimeo
• Visual Website Optimizer
• VueJS
• WordPress.org
• YouTube
• Zoho Email
• Zoomdata

Affiliated Organizations & Regional Branches

• Wonderment