Level AI

Overview

Level AI is a technology company based in Mountain View, California, founded in 2018. The company specializes in AI-powered solutions for customer contact centers, utilizing conversational intelligence, generative AI, and semantic intelligence to enhance operations. Its mission is to support customer service workers with tools that boost productivity and improve customer experiences.

The main offering from Level AI is Naviant, an end-to-end customer experience intelligence and automation platform. Naviant provides real-time analysis of customer interactions, automated quality assurance, AI-driven coaching tools, and real-time assistance features. It includes sentiment analysis to gauge customer emotions and identify upsell opportunities, and the platform is designed for seamless integration with existing contact center systems while ensuring data privacy and ethical AI use. Level AI serves industries such as financial services, insurance, healthcare, and retail, with a customer base that includes companies like Carta and OpenTable. The company has raised over $70 million in funding, reflecting strong confidence in its innovative technology.

Basic Information

Contact Details

• Phone: +1 716-588-4326
• Website: thelevel.ai
• LinkedIn: linkedin.com/company/level-ai

Key Focus Areas & Initiatives

• Auto insurance
• Financial planning
• Student loans
• Software development
• Customer behavior
• Performance dashboards
• B2B
• Voice AI
• AI for quality management
• Multichannel support
• AI for agent training
• AI-driven insights
• Enterprise AI solutions
• Customer journey
• Real-time customer insights
• Customer sentiment detection
• Real-time insights
• AI customization
• Customer satisfaction metrics
• AI integration
• Root cause analysis
• AI for compliance monitoring
• Customer feedback automation
• Automated reporting
• Contact center intelligence
• Process optimization
• Data security
• AI for customer service
• Automated QA
• AI model customization
• Automated interaction scoring
• Customer journey mapping
• Contact center analytics
• Performance management
• Sentiment analysis
• Predictive customer analytics
• AI for customer satisfaction
• Contact center optimization
• Automated quality monitoring
• Contact center efficiency tools
• Multilevel topic categorization
• Real-time analytics
• Compliance
• Agent training tools
• Machine learning
• NLP
• Agent training
• Insurance
• Customer feedback mining
• Automated call scoring
• Automated interaction review
• Artificial intelligence
• AI-driven decision making
• Financial services
• Sentiment scoring
• AI-powered coaching
• Multichannel customer insights
• Agent coaching
• AI transparency
• Customer experience improvement
• Agent performance scoring
• Quality assurance automation
• Information technology and services
• Agent performance dashboards
• Data analytics
• AI for customer loyalty
• Customer experience transformation
• AI for compliance
• Customer journey analytics
• Speech AI
• Auto-QA
• Customer feedback analysis tools
• Proactive customer insights
• Healthcare
• Real-time customer feedback
• AI-powered decision support
• Contact center efficiency
• Agent coaching tools
• Automated interaction analysis
• Predictive customer behavior
• Services
• Customer insights
• Automated scoring
• Predictive analytics
• AI for regulatory compliance
• Multichannel interaction analysis
• AI model training
• Automated agent support
• Customer behavior analysis
• AI scalability
• Agent performance
• Performance metrics
• Real-time agent support
• Agent monitoring
• Enterprise AI
• Fraud detection
• Customer experience
• Agent assist
• Generative AI
• Voice of the customer
• Multichannel analytics
• Management consulting services
• QA-GPT
• AI-powered analytics tools
• Generative AI for contact centers
• Contact center automation
• Unified communications
• Contact center metrics
• Operational efficiency
• Customer feedback analysis
• Speech recognition
• Retail
• Agent support
• Customer sentiment
• AI-powered analytics
• Conversational AI
• Business insights
• Customer relationship management
• Automated performance evaluation
• Natural language processing
• AgentGPT
• AI for customer retention
• Customer satisfaction
• Customer feedback
• Business intelligence
• Agent performance optimization
• Call center automation
• Quality assurance
• Speech analytics
• Compliance monitoring
• Script improvement
• Omnichannel support
• Next best action
• Conversational intelligence
• Knowledge management
• Employee retention
• Customization
• Customer interaction monitoring
• Omni-channel analytics
• Behavioral analytics
• Data extraction
• Training and development
• Proactive service improvement
• Effective communication tools
• Agent performance metrics
• AI-driven coaching
• Supervised learning
• Chatbot integration
• Response automation
• User experience enhancement
• Real-time data processing
• Customer support automation
• Training automation
• Customer support optimization
• Finance
• Consumer products & retail
• Information technology & services
• Computer & network security
• Health care
• Health, wellness & fitness
• Hospital & health care
• Enterprise software
• Enterprises
• Computer software
• CRM
• Sales
• Analytics
• Training & development

Technologies Used

• AI
• Bing Ads
• CloudFlare Hosting
• Cloudflare DNS
• Cloudways
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hotjar
• Hubspot
• Lever
• Linkedin Marketing Solutions
• MailChimp SPF
• Mobile Friendly
• MongoDB
• Remote
• Vimeo
• Walkme
• WordPress.org
• YouTube

Affiliated Organizations & Regional Branches