Kapture CX | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Analytics & Tracking
Social & Marketing
Development
Video & Media
Email & Communication
Keywords & Focus Areas
Kapture CX
Overview
Founded in 2011, this AI-powered customer experience automation platform specializes in delivering industry-specific solutions that enhance customer relationships and build loyalty through personalized support. The platform is used by over 1,000 enterprises internationally, serving sectors such as retail, banking, travel, and consumer durables across 18 countries. Notable clients include Flipkart, Meesho, and Unilever.
The company provides a unified CX platform integrating advanced AI technologies including human-like chatbots and generative AI models to automate customer interactions. Its solutions support communication across voice, email, and social media, enabling organizations to manage inquiries efficiently. Core offerings include AI-powered automation, omnichannel support, and vertical-focused services tailored for diverse industries.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2011 |
| Revenue | 35M |
| Headquarters | Adjetter Media Network Pvt Ltd., B-9, 11th Floor Brigade Summit, ITPL Main Rd, Brigade Metropolis, Garudachar Palya, Mahadevapura, Bangalore, Karnataka, 560048, India |
| Alexa Ranking | 247833 |
Contact Details
- Phone: +91 78998 87755
- Website: kapture.cx
- LinkedIn: linkedin.com/company/kapturecx
- Twitter: twitter.com/KaptureCX
- Facebook: facebook.com/kapturecrm
Key Focus Areas & Initiatives
- Customer support automation
- AI-powered enterprise solutions
- Omnichannel customer experience
- Industry-specific automation for retail, BFSI, travel, and consumer durables
- Advanced chatbots and generative AI integration
- Customer relationship management (CRM)
- Automation workflows
- Personalization and customer engagement
- Proactive and self-serve solutions
- Omnichannel support for voice, email, and social media
Technologies Used
- AI
- Adobe Media Optimizer
- Android
- Apache
- Bootstrap Framework
- Cedexis Radar
- Circle
- Data Analytics
- DoubleClick
- DoubleClick Conversion
- Facebook Custom Audiences
- Facebook Login (Connect)
- Facebook Widget
- Gmail
- Google Analytics
- Google Apps
- Google Cloud Hosting
- Google Dynamic Remarketing
- Google Font API
- Google Maps
- Google Play
- Google Plus
- Google Tag Manager
- Hubspot
- Leadfeeder
- Linkedin Marketing Solutions
- Microsoft Azure Hosting
- Mixpanel
- Mobile Friendly
- Multilingual
- Remote
- Render
- Reviews
- Salesforce
- Sendgrid
- Shutterstock
- Vimeo
- WordPress.org
- YouTube
- ZoomInfo
- iTunes
- reCAPTCHA
Community
