kapa.ai

Overview

Kapa.ai is a technology company that specializes in creating AI-powered assistants designed to enhance technical product documentation and knowledge bases. Founded by Emil Sorensen and Finn Bauer, both Computer Science postgraduates from Imperial College London, the company utilizes advanced AI technologies, including Large Language Models and Retrieval-Augmented Generation, to deliver precise answers to complex technical inquiries.

The core offering is a conversational AI platform that transforms static technical documentation into interactive systems. These AI assistants alleviate the workload of human support teams by addressing repetitive and complex questions, improving user experience and reducing support ticket volumes. The platform integrates with communication and support tools such as websites, Slack, Discord, and Zendesk, serving technology sector clients like Docker, OpenAI, and Reddit to enhance product support and user satisfaction.

Basic Information

Industry	information technology & services
Revenue	500K
Headquarters	1625 North Market Boulevard, Sacramento, California, United States

Contact Details

Key Focus Areas & Initiatives

Software development
AI answer accuracy
Accurate technical answers
User analytics
Support for private/internal data
Analytics
PII anonymization
Knowledge source connectors
Internal knowledge management
Enterprise support
Answer engine optimization
Model agnostic retrieval
AI-powered support tools
Content optimization
AI answer explainability
Retrieval-augmented generation
Multi-source data integration
Content refresh automation
AI support for developer teams
AI model agnostic
PII masking
Data connectors
Zendesk app
LLM-powered chatbot
LLM integration
Custom deployment options
Deployment options
Support ticket reduction
PII detection
API deployment
Content management
Content gap analysis
Enterprise-grade security
Custom AI assistants
Knowledge base
Artificial intelligence
Developer support AI
Support ticket deflection
Support for sensitive data
AI answer validation
Content update automation
Technical documentation AI
Data security
Slack bot
Cloud hosting
Embeddable widgets
Security and compliance
Source integration
Analytics for documentation
API customization
Enterprise AI security
Secure data ingestion
Discord bot
Security compliance
Continuous deployment
Grounded answers
Model evaluation
Enterprise software
Security
Customer support software
AI-driven documentation improvement
Multi-language support
Role-based access control
Knowledge source management
Chatbot widgets
Automatic content refresh
Knowledge base indexing
Question answering
Support ticket automation
Domain-specific AI
AI assistant
Answer accuracy
Multi-channel deployment
AI for technical support
Question-answering system
API integrations
Support automation
Hallucination reduction
Information technology and services
B2B
Services
Computer systems design and related services
Computer & network security
Cloud computing
Enterprises
Computer software

Technologies Used

AI
Airtable
Algolia
Amazon AWS
Android
Circle
CloudFlare Hosting
Cloudflare DNS
Databricks
Deel
Discord
Docker
DoubleClick
DoubleClick Conversion
Gmail
Google AdWords Conversion
Google Apps
Google Dynamic Remarketing
Google Tag Manager
Google Workspace
Instantly
Lightspeed
Linkedin Marketing Solutions
Micro
Mobile Friendly
Remote
Render
Reviews
Snowflake
Stamped
Stripe
Toast
Vonage
YouTube
reCAPTCHA

kapa.ai | Company Profile