iQor

Overview

iQor is a business process outsourcing (BPO) company based in Fort Lauderdale, Florida. Founded in 1998, it has grown into a global operation with over 10,000 employees across nine countries, generating annual revenues between one and two billion dollars. It specializes in customer care, revenue generation, technical support, and accounts receivable management.

The company offers a wide range of services aimed at enhancing customer experience and operational efficiency. Its core offerings include customer service outsourcing, technical support, debt collection, and product support solutions. iQor utilizes its proprietary CX private cloud technology and the infinityAiQ™ platform, which combines artificial intelligence with human insight to optimize customer interactions. This technology helps analyze brand interactions and improve business processes.

Serving a diverse client base including well-known brands across various industries, the company promotes a communal culture that balances personalized service with automation. It has received several industry awards recognizing its commitment to quality and innovation in customer experience. iQor is privately owned by Mill Point Capital and its management team, with a focus on delivering secure and scalable customer experience solutions.

Basic Information

Contact Details

• Phone: +1 646-274-3058
• Website: iqor.com
• LinkedIn: linkedin.com/company/iqor

Key Focus Areas & Initiatives

• Customer care
• Accounts receivable management
• BPO backoffice services
• Data analytics
• Managed services
• Customer support
• Technical support
• Workforce management
• Intelligent automation
• AI and virtual agents
• Business intelligence
• Omnichannel communication
• Social media moderation
• Content moderation
• CRM solutions
• Unified agent desktop
• Cloud-based CX solutions
• Customer support outsourcing
• Revenue cycle management
• Process engineering
• Customer experience management
• Multilingual support services
• Predictive analytics in CX
• Operational efficiency
• Process optimization
• Digital transformation
• Compliance
• Customer engagement platforms
• Telecommunications
• Health care services
• Sales and lead generation

Technologies Used

• 8x8
• Avaya
• CloudFlare Hosting
• Cloudflare DNS
• DoubleClick
• DoubleClick Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Tag Manager
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Nginx
• Outlook
• Pardot
• Remote
• Vimeo
• Vonage
• WordPress.org

Affiliated Organizations & Regional Branches

• Allied Interstate LLC
• JumpCrew