InfoCision Management Corporation

Overview

InfoCision Management Corporation is a prominent provider of call center and business process outsourcing (BPO) services, established in 1982 in Akron, Ohio. The company operates 30 call centers across three states and employs a large workforce focused on building lasting relationships with clients.

Specializing in political, Christian, and nonprofit fundraising as well as sales and customer care, InfoCision delivers tailored business-to-business (B2B) and business-to-consumer (B2C) solutions for Fortune 500 companies. Emphasizing quality, customization, and employee satisfaction, InfoCision has earned accolades for excellence in teleservices and is a significant player in advertising and marketing.

Basic Information

Contact Details

• Phone: +1 330-668-1400
• Website: infocision.com
• LinkedIn: linkedin.com/company/infocision-management-corporation

Key Focus Areas & Initiatives

• Contact center and customer support services
• Direct response and DRTV campaigns
• Customer retention strategies
• Fundraising and telethons
• Inside sales support for B2B & B2C marketing
• Appointment setting and customer conversion
• Quality process solutions and PCI Level 1 certification
• Business process outsourcing (BPO)
• Telemarketing and sales support
• Outsourcing & offshoring consulting
• Virtual call centers and remote workforce management
• Multilingual contact support
• Customer loyalty programs
• Call center management systems and technology solutions
• Fundraising campaigns for nonprofit organizations
• CRM integration and performance management
• Multichannel customer engagement
• Agent training and remote agent management
• Call center analytics and data analysis
• Scalable support solutions
• Digital customer engagement and multichannel communication
• Call center training programs for various industries
• Compliance and quality assurance

Technologies Used

• 8x8
• Avaya
• DigitalOcean
• Google Tag Manager
• Microsoft Office 365
• Mobile Friendly
• Nginx
• Outlook
• Rackspace MailGun
• Remote
• Vonage
• Webmail
• WordPress.org
• YouTube

Affiliated Organizations & Regional Branches