Influx

Overview

Influx is a customer experience and support company founded in 2013. It specializes in providing fully managed customer service solutions for startups and scaleups. With a global team of over 1,100 members across more than 123 cities in 15+ countries, it offers 24/7 support through a "follow-the-sun" model, ensuring consistent service in any timezone.

The business focuses on improving service metrics such as customer satisfaction, Net Promoter Score, and speed to resolution. Influx provides flexible, month-to-month plans tailored to each client, including part-time, full-time, and after-hours options. Their "Support as a Service" offering features on-demand customer support teams, management, and training, all designed to preserve brand consistency and elevate customer experience.

Basic Information

Contact Details

• Website: influx.com
• LinkedIn: linkedin.com/company/influx-inc-

Key Focus Areas & Initiatives

• Customer service
• Customer support
• Customer success
• Live chat
• Ecommerce
• SaaS
• Sales
• Customer support outsourcing
• B2B
• Collaborative consumption
• Customer support tools
• CRM
• Enterprise software
• Software
• Information technology
• Customer experience
• Support team deployment
• Customer support for ecommerce
• Customer support for gaming
• Omnichannel customer support
• Customer support for growth
• Support team quality assurance
• High CSAT scores
• Customer service outsourcing
• Customer support onboarding
• Customer support in high volume
• Scalable support teams
• Gaming
• Flexible support operations
• Support team scaling
• Customer support in real-time
• On-demand customer service
• Customer support automation
• Ticketing
• Seasonal support scaling
• Customer support in multiple channels
• Customer support scalability
• E-commerce
• Customer support quality assurance
• Follow-the-sun support
• Customer support for fintech
• Customer support for startups
• Fintech
• Support team management
• Support team training
• Customer support growth
• Support team performance
• Support operations
• Customer support services
• Support as a service
• Support team onboarding
• Customer support solutions
• 24/7 customer support
• Global support agents
• Customer support management
• Customer support for SaaS
• Customer support for online businesses
• Remote support teams
• Customer support metrics
• Customer support for ticketing
• Customer support in multiple languages
• Customer support for brands
• Customer support in multiple regions
• Remote customer support
• Multi-channel support
• Customer experience management
• Omnichannel support
• Customer support technology
• D2C
• Services
• Retail
• Telephone call centers
• Startups
• Operational efficiency
• Customer retention
• Community management
• Fraud detection
• Event management
• Customer engagement
• Call center
• Sales enablement
• Consumer internet
• Consumers
• Internet
• Enterprises
• Games
• Finance technology
• Financial services
• Facilities services
• Computer & network security
• Events services

Technologies Used

• Bing Ads
• Campaign Monitor
• CloudFlare Hosting
• Cloudflare DNS
• DigitalOcean
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hubspot
• Linkedin Marketing Solutions
• Mailchimp Mandrill
• Mixpanel
• Mobile Friendly
• Pingdom
• Postmark
• Quantcast
• Simpli.fi
• Twitter Advertising
• Vimeo
• Visual Website Optimizer

Affiliated Organizations & Regional Branches